Maninder Kaur
Brampton,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
To understand and provide across the counter service to fulfill client and potential client needs. Identify and handle any sales opportunities or refer the same to the appropriate branch personnel. Process customer transactions quickly and efficiently and facilitate use of alternate channels wherever possible.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Mcdonalds
Brampton, ON
08.2022 - Current
- Provide superior customer service in a friendly and knowledgeable manner.
- Maintain knowledge of the products and services and ensure accurate and correct information to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Order Picker
Domain Logistics
Guelph, ON
01.2022 - 05.2022
- Verified accuracy of orders by comparing items and quantities picked to customer invoices.
- Maintained inventory records and updated information regarding stock availability in the computer system.
- Utilized scanning equipment for picking, packing and shipping orders.
- Prepared orders for shipment by wrapping packages securely with protective materials such as bubble wrap or foam padding.
- Completed paperwork related to order picking tasks accurately and promptly.
Education
Human Resource Management - HR
Canadore College of Applied Arts And Technology
North Bay, ON12-2022
Project Management - IT
St Lawrence College
Scarbrough04-2022
Skills
- Product Knowledge
- Report Generation
- Scheduling
- Call Management
- Account Updating
- Complaint Resolution
- Administrative Support
- Paperwork Processing
- Typing Proficiency
- Team Work
- Excellent Customer Dealing
- Handling cash
Timeline
Customer Service Representative
Mcdonalds
08.2022 - Current
Order Picker
Domain Logistics
01.2022 - 05.2022
Human Resource Management - HR
Canadore College of Applied Arts And Technology
Project Management - IT
St Lawrence College
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