Open To Work
Maninder Grewal
Abbotsford,BC
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Store Leader
7-Eleven
Abbotsford, British Columbia
06.2021 - Current
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Answered customer queries and complaints and provided prompt solutions.
- Maintained accurate records of all store transactions, ensuring compliance with federal and state laws as well as company guidelines.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Developed and implemented effective customer service policies and procedures.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Customer Service Representative
Circle K
Kitchener, Ontario
03.2020 - 05.2021
- Identified opportunities for upselling additional products or services based on customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Web Design And Development -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2021
Master of Technology - Information Technology
GNE College
Ludhiana, India07-2018
Skills
- Sales analysis
- Inventory management
- Customer service
- Team leadership
- Upselling techniques
- Organizational skills
- Store policies and procedures
- Problem-solving abilities
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteHybridRemoteSalary Range
$45000/yr - $200000/yrTimeline
Assistant Store Leader
7-Eleven
06.2021 - Current
Customer Service Representative
Circle K
03.2020 - 05.2021
Web Design And Development -
Conestoga College Institute of Technology And Advanced Learning
Master of Technology - Information Technology
GNE College