Maninder Dhalla
Lethbridge,AB
Summary
To obtain responsibility in a managed organization where I can contribute to the successful growth of the organization; utilizing my skills and hard work and also improve my personal and professional skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Store Assistant Manager
Tim Horton’s
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Supervisor
Sodexo
Lethbridge , AB
03.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled clients complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Security Guard
Commissionaires, RHINO, BLACKBIRD
Lethbridge, AB
05.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
DELIVERIES
Amazon
Lethbridge , AB
05.2020 - 08.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
CUSTOMER SERVICE MANAGER
Walmart
Lethbridge, AB
01.2018 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Supervisor
Mucho Burritto
Lethbridge, AB
01.2018 - 01.2020
- A restaurant MUCHO BURRITO for 2 years.
- Worked with management team to implement proper division of responsibilities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
Grade 12th - English Literature And Creative Writing
Baba Farid Group of institutions
INDIA04.2016
year course of beauty and hair styling - undefined
Diploma - Buisness
Lethbridge college
Lethbridge, AB04.2020
Skills
- Able to converse with customers in all three
- Languages
- Ability to quickly assimilate new knowledge, training, and procedures
- Excellent critical thinking ability and aptitude for problem solving
- Demonstrated the skills to work in a fast paced, stressful environment
- Demonstrated leadership and detailed accuracy
- Learned to excel at prioritizing
- Excellent communication skills
- Corporative and responsible
- Great customer service
Timeline
Supervisor
Sodexo
03.2022 - Current
Security Guard
Commissionaires, RHINO, BLACKBIRD
05.2021 - Current
DELIVERIES
Amazon
05.2020 - 08.2022
CUSTOMER SERVICE MANAGER
Walmart
01.2018 - 01.2021
Supervisor
Mucho Burritto
01.2018 - 01.2020
Grade 12th - English Literature And Creative Writing
Baba Farid Group of institutions
year course of beauty and hair styling - undefined
Diploma - Buisness
Lethbridge college
Store Assistant Manager
Tim Horton’s