MANIL AITOUARES
Gatineau,QC
Summary
I possess a robust background in customer service and administrative tasks, and I am adept at thriving amidst challenges and collaborating effectively within teams. I am seeking a role where I can leverage my wealth of expertise while continually expanding my knowledge base.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Culinary Support Associate
The British Pub & Restaurant
07.2023 - Current
- Attentively clearing tables at a prestigious British restaurant, I ensured a seamless dining experience for guests.
- Responded proactively and positively to rapid change.
Skiing Educator
Sommet Edelweiss
12.2022 - 03.2024
- Oversaw the safety and skill development of individuals on the ski hill
- Striving to enrich education, I aimed to provide an unforgettable ski experience.
Community Engagement Coordinator
City of Gatineau
09.2022 - Current
- Create and conduct an ambiance to lively interaction and particularly aimed at welcoming children
- Initiated collaborative activity planning to ensure the safety and engagement of children.
Client liaison officer
Dollars ou Deux
07.2020 - 12.2021
- Exercised my expertise in client relations at Dollars ou Deux
- Charged with overseeing cashier operations, I diligently fulfilled my responsibilities
- Transitioning, I adeptly managed customer needs while maintaining store operations.
Customer service agent
SD aquatics
06.2019 - 03.2020
- Responsible for client contact and for customer relation by phone and by email
- Managed the collection of customers fees and for the petty cash
- Dealt with client inquiries and addressed complains in a professional way
- Developed expertise and knowledge of company service standards and expectations
- Proficient un the use of company computer system (Including word processing and financial software).
Aquatic Mentor
SD aquatics
06.2019 - 03.2020
- Shaped the aquatic proficiency into young children
- Facilitating the enhancement of swimming skills among a diverse group of individuals
- Striving to deliver quality service, I ensured children enjoyed learning to swim.
Education
BBA - Bachelor's Degree in Finance
University of Ottawa
Ottawa, ON05.2027
Athletic & Academic Development - Specialization in Swimming
École Secondaire Mont-Bleu Sport-Study Programme
Gatineau, QC06.2021
Skills
- Project Support
- Problem-Solving
- Cross-Functional Collaboration
- Data Compiling
- Data Interpretation
- Document and Records Management
Accomplishments
Telfer Asset Management League (TAML), University of Ottawa
[2024/01]– Present
Co-founded Telfer Asset Management League, merging academic theory with practical asset management. Prepared a competitive team for McGill International Portfolio Challenge, leading in workshops and skill development.
Certification
- RCR Certification
- Bloomberg Market Concept
- Smart Serve Certified
- CSIA Level 1 Certification (Canadian Ski Instructor Alliance)
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Culinary Support Associate
The British Pub & Restaurant
07.2023 - Current
Skiing Educator
Sommet Edelweiss
12.2022 - 03.2024
Community Engagement Coordinator
City of Gatineau
09.2022 - Current
Client liaison officer
Dollars ou Deux
07.2020 - 12.2021
Customer service agent
SD aquatics
06.2019 - 03.2020
Aquatic Mentor
SD aquatics
06.2019 - 03.2020
BBA - Bachelor's Degree in Finance
University of Ottawa
Athletic & Academic Development - Specialization in Swimming
École Secondaire Mont-Bleu Sport-Study Programme
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