MANIKYA SINGH REHSI
Overview
5
5
years of professional experience
1
1
Certification
Summary
Support Analyst with 4+ years of experience in enterprise IT operations, end-user support, and identity and access management (IAM). Hands-on experience in Active Directory, Microsoft Entra ID, Azure AD, Joiner Mover Leaver (JML), and Role-Based Access Control (RBAC). Supports KPMG's OnePort platform, resolving access issues and managing incidents and service requests through ServiceNow and Jira while ensuring SLA compliance and audit readiness. Microsoft Azure Security Engineer Associate (AZ-500) certified, CompTIA Security+ in progress.
Skills
Identity & Access Management: Active Directory, Microsoft Entra ID, Azure AD, Joiner Mover Leaver (JML), Role-Based Access Control (RBAC), Least Privilege, Access Reviews
IT Service Management: ServiceNow, Jira, ITIL, Incident Management, Change Management, SLA Management
Enterprise Support: Microsoft 365, End-User Application Support
Security: Incident Response, Vulnerability Management, NIST, ISO 27001
Automation & Scripting: PowerShell, Python, SQL
Cloud & Infrastructure: Azure, AWS
Work History
Support Analyst, OnePort
KPMG
Montreal, QC
09.2025 - Current
- Acted as the primary support analyst for KPMG’s OnePort application, managing user access requests, authentication issues, and application-related incidents while consistently meeting SLA targets.
- Managed the end-to-end user access lifecycle by provisioning, modifying, and deprovisioning accounts in Active Directory for OnePort and other KPMG systems, ensuring alignment with RBAC and internal security standards.
- Resolved IAM-related incidents and service requests through ServiceNow and Jira, collaborating with Service Desk, Infrastructure, and IT Security teams to deliver timely and effective resolutions.
- Supported access reviews, audit readiness, and access governance initiatives through quality assurance checks, entitlement verification, and adherence to IAM processes.
- Developed and maintained knowledge base articles and process documentation to standardize access procedures, improve user guidance, and enhance operational efficiency.
Support Analyst, End User Support (EUS)
KPMG
Canada
03.2024 - 11.2024
- Provide technical support for KPMG’s One Port and iFirm platforms, resolving issues related to user access, data redundancy, security configurations, and application performance, ensuring alignment with best practices.
- Provided technical support and troubleshooting for critical financial applications, ensuring minimal downtime and system performance optimization.
- Managed Active Directory (AD) administration, overseeing user accounts and permissions, enhancing access control and reducing access-related issues by 30%.
- Provided technical support for KPMG’s One Port and iFirm platforms, resolving user access, data redundancy, security configuration, and application performance issues, ensuring adherence to best practices.
- Utilized ServiceNow and Jira for effective ticket management, incident tracking, and change management within ITIL guidelines.
Intern, Cybersecurity Analyst
CANADIAN TIRE CORP
Canada
05.2022 - 09.2022
- Developed and optimized SIEM rules and alerts, improving identification of security anomalies.
- Assisted in incident response and forensic investigations, enhancing detection and mitigation of cyber threats.
- Monitored server performance and resolved issues, reducing system downtime by 15%.
- Applied security patches and updates, reducing vulnerabilities by 20% and strengthening network security.
- Managed Identity and Access Management (IAM) processes, reducing access-related incidents by 40% through RBAC implementation.
- Monitored server performance and resolved issues, reducing system downtime by 15% and enhancing overall efficiency.
System Administrator
TI INFOTECH PVT LTD
India
01.2017 - 01.2019
- Managed enterprise IT infrastructure, including Windows/Linux environments, Active Directory administration, and system configurations to support business operations.
- Implemented security hardening, patch management, and vulnerability remediation activities to strengthen infrastructure security and reduce operational risks.
- Administered network technologies, including firewalls, VPNs, and routers, ensuring secure connectivity and reliable service availability.
- Investigated and resolved technical incidents through troubleshooting, log analysis, and root cause analysis to improve system stability and performance.
- Supported identity and access management activities by maintaining user accounts, permissions, and security configurations in alignment with organizational policies.
- Assisted with server migrations, upgrades, backup operations, and disaster recovery initiatives to enhance system reliability and business continuity.
Education
Master of Engineering - Information System Security
Concordia University
Quebec, Canada01-2023
Certification
- CompTIA Security+ (In Progress)
- Microsoft Azure Security Engineer Associate (AZ-500)
Timeline
Support Analyst, OnePort
KPMG
09.2025 - Current
Support Analyst, End User Support (EUS)
KPMG
03.2024 - 11.2024
Intern, Cybersecurity Analyst
CANADIAN TIRE CORP
05.2022 - 09.2022
System Administrator
TI INFOTECH PVT LTD
01.2017 - 01.2019
Master of Engineering - Information System Security
Concordia University