ManiKumar Medisetty

• Built and managed a highly available AWS infrastructure using services like EC2, VPC, ELB, RDS, Route 53, CloudWatch, and Auto Scaling.
• Configured Elastic Load Balancers (ELB) to ensure high availability of applications.
• Managed Azure VNets and subscriptions, optimizing for network performance and limits.
• Performed backup and restore operations using the Azure Backup Agent for critical data.
• Troubleshot and resolved Git merge conflicts, and configured deployment slots for web apps.
• Provided account management support, including creating, updating, and resetting user credentials.

Key Achievements:

• Reduced infrastructure deployment time by 30% through automated configurations.
• Improved system uptime by effectively implementing monitoring and alerting tools.

• Delivered technical support to customers, troubleshooting hardware/software issues, and resolving inquiries.
• Managed and prioritized support tickets to ensure timely issue resolution per SLA requirements.
• Simplified complex technical solutions for non-technical users, improving customer satisfaction scores.
• Documented recurring technical problems in a knowledge base to streamline support processes.

Key Achievements:

• Resolved over 90% of customer issues on first contact, increasing satisfaction ratings.
• Contributed to a 20% reduction in ticket resolution time by improving workflows.