Manik Dahiya
Toronto,ON
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Experienced in Problem solving and dealing with Clients with Mental health, Abuse, addiction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shelter Supervisor
Homesfirst
Delta, Metro-Refugee, Willowdale Building A&B
08.2023 - Current
- Supervise a unionized workforce within the context of the Collective Agreement
- Provide case management expertise and support to the Community Housing Workers and Community Shelter workers on site
- Ensure the safety of the tenants and the building through access control, overseeing guests, and regular monitoring of life safety systems
- Intervene in crises, de-escalate conflicts and respond to clients emergencies, including overdoses and the administration of Naloxone or oxygen
- Ensure adherence to Harm reduction policies.
- Liaise with Property Management and file work orders when necessary for repairs
- Ensure effective communications with other departments within organization as well as with external agencies
- Document shift occurrence information, including the completion of logs, incident reports and case management notes
- Knowledge of all relevant laws, standards and guidelines; including the Residential Tenancies Act
- Streamlined the intake process for new clients, resulting in reduced wait times and increased satisfaction.
- Developed and maintained partnerships with local organizations to provide comprehensive support services to clients.
- Managed a team of case managers, providing supervision, guidance, and professional development opportunities.
- Improved client outcomes by regularly evaluating program effectiveness and implementing necessary changes.
Community Shelter worker
Homesfirst
Delta
04.2023 - 08.2023
- Provide Support to clients who are facing issues of poverty, mental health, addiction, abuse, social and isolation
- Demonstrated ability to work with people with hording behaviors and who have mental health addiction issues
- Providing support including work reediness, basic life management skills, anger management and addiction counseling, assertive communication, setting goals, giving and receiving feedback, self-esteem, conflict resolution, problem solving and managing change
- Use excellent organizational and time management skills, communicating with team, management and clients
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Document shift occurrence information, including the completion of logs, incident reports, case management notes
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Provides injection supervision to clients using the Supervised Injection Service.
- Monitors clients for signs and symptoms of overdose and initiates emergency response protocol as per emergency response policy and procedure.
- Assesses clients for drug use related complications including but not limited to skin infection and abscess and provides referral(s) as appropriate
Security Supervisor
Star Security
Toronto, ON
01.2018 - 04.2023
- Recorded incident reports with detailed accounts of occurrences and performing property patrol's.
- Analyzed and investigated incidents alongside functional management and security supervisors
- Screened vendors and contractors before granting access to restricted areas within mall
- Led team of 8 guards in monitoring high volume of staff and customers traffic during peak hours and days
- Kept team compliant with security protocols and appearance standards
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
Education
Bachelor of Business Administration And Management - Business Management
Northern College of Applied Arts And Technology
Toronto, ON2021
Secondary School - Economic Studies, Business And Accountancy
Little Angels School
High School - Science And Math's
Little Angels School
Skills
- Threat and Vulnerability Analysis
- Conflict Resolution
- Administrative Duties
- Shift Scheduling
- Customer Satisfaction
- Emergency Response and Management
- Managing Employee Performance
- De-escalation & Problem Solving
- Shelter Operations
- Multitasking Abilities
- Crisis Management
- Active Listening
- Interpersonal Skills
- Cultural Competency
- First Aid and CPR
- Harm Reduction strategies
Certification
- Certified in First Aid, CPR&AED
- De-escalation potentially Violent Situations
- Understanding Human Rights Training
- Advanced Crisis Management
- Ontario Smart Serve
- Overdose prevention, recognition and response training
- Supervisor Health and Safety Awareness
- Certified SMIS User
- AODA Customer Service Standards training.
- Sharps Training
- Naloxone Training
- Workers Health and safety Awareness in 4 Steps
- Internal responsibility System training
Timeline
Shelter Supervisor
Homesfirst
08.2023 - Current
Community Shelter worker
Homesfirst
04.2023 - 08.2023
Security Supervisor
Star Security
01.2018 - 04.2023
Bachelor of Business Administration And Management - Business Management
Northern College of Applied Arts And Technology
Secondary School - Economic Studies, Business And Accountancy
Little Angels School
High School - Science And Math's
Little Angels School