Mani Fazlollahi
Summary
Dynamic and customer-focused professional with experience at Ohannes Burger and Mono Cafe. Proven ability in enhancing guest experiences through exceptional service quality and attention to detail. Skilled in order taking and problem-solving, consistently fostering a welcoming atmosphere while maintaining cleanliness and operational efficiency. Committed to continuous improvement and team collaboration.
Offering reliable and diligent approach with keen interest in customer service and hospitality. Contributes solid grasp of food safety standards and exceptional interpersonal skills for effective guest interactions. Ready to use and develop communication and multitasking skills in [Desired Position] role.
Positive and friendly individual with strong commitment to providing exceptional customer service. Possesses keen understanding of food safety and sanitation practices, combined with excellent communication and multitasking abilities. Dedicated to creating memorable dining experiences that leave guests satisfied and eager to return.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Ohannes Burger
05.2024 - 10.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
Barista
Mono Cafe
04.2023 - 02.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Education
High School Diploma -
Bornova Anadolu Lisesi
Turkey Izmir06-2024
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Table setting
- Food service promotion
- Menu design
- Soft drink service
- Attention to detail
- Decision-making
- Basic math
- Time management
Languages
English
Professional Working
Persian
Native or Bilingual
French
Limited Working
Turkish
Native or Bilingual
Timeline
Restaurant Waiter
Ohannes Burger
05.2024 - 10.2024
Barista
Mono Cafe
04.2023 - 02.2024
High School Diploma -
Bornova Anadolu Lisesi
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