Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mania Chhibba

Scarborough,ON

Summary

Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Overview

3
3
years of professional experience

Work History

Sales Associate

Samsung Electronics

Technical Support Representative

Nordia - Bell
02.2022 - Current
  • Provide daily support to users of various home services including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
  • Create and implement new processes to improve efficiency and customer satisfaction
  • Providing timely and accurate customer feedback
  • Talking customers through a series of actions to resolve a problem
  • Following up with clients to ensure the problem is resolved
  • Replacing or repairing the necessary parts
  • Supporting the roll-out of new applications
  • Providing support in the form of procedural documentation
  • Managing multiple cases at one time.
  • Managed high levels of call flow and responded to Type technical support needs.

Bank Teller

RBC Royal Bank
09.2020 - 05.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.

Education

College diploma - Business

centennial college
Scarborough, ON

Skills

  • Customer Service
  • Technical Support
  • Troubleshooting
  • Communication skills
  • English
  • Certifications and Licenses
  • Critical Thinking
  • Apple macOS

Additional Information

  • Willing to relocate: Anywhere
  • Security Guard License December 2018 to May 2020 Additional Information G2 license

Timeline

Technical Support Representative

Nordia - Bell
02.2022 - Current

Bank Teller

RBC Royal Bank
09.2020 - 05.2021

Sales Associate

Samsung Electronics

College diploma - Business

centennial college

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Mania Chhibba