Mani Rostami
Toronto,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.Assistant General Manager and Coach with a proven track record of leading teams and driving sales growth. Demonstrated expertise in managing staff, organizing large-scale events, and developing innovative training programs. Passionate about enhancing customer satisfaction and fostering a collaborative team environment, with a particular focus on pioneering new techniques and methods to achieve outstanding results.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Phoenix Technologies
New York, USA ( Remote )
06.2024 - 10.2024
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Helped clients with their payments.
Assistant General Manager
Archer’s Arena
Toronto, ON
01.2023 - 06.2024
- Handled cash accurately and prepared deposits.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Supervised 20 coaches/staff, ensuring seamless daily operations for 400 + customers.
- Created and launched the fastest-growing archery course in company history.
- Led sales for archery courses, achieving top sales in one year.
- Organized events for community and major content creators with 20M+ subscribers.
- Managed staff scheduling, training, and participated in hiring process.
- Increased customer satisfaction and retention by improving service quality and addressing feedback effectively.
- Pioneered new archery techniques and training methods, contributing to the fastest-growing course in company history.
Assistant Football Coach
LKFC
Toronto, ON
09.2022 - 12.2022
- Implemented successful training and conditioning programs to elevate players' physical abilities and stamina.
- Scouted opposing teams to help build effective gameplay strategies.
- Facilitated communication between coaching staff members, fostering collaboration in decision-making processes.
- Implemented strength-training regimens tailored to specific positions for optimal performance gains on the field.
Education
Business Finance College Degree - Business
George Brown College
Toronto, ON08.2024
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Team management
- Training
- Event planning
- Coaching techniques
- Data analysis
- Conflict resolution
- Critical thinking
- Adaptability
- Creativity
- Problem-solving
Training
DIRECT SALES AND MARKETING TRAINING
United West: Ark Marketing Performance
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Administrative Assistant
Phoenix Technologies
06.2024 - 10.2024
Assistant General Manager
Archer’s Arena
01.2023 - 06.2024
Assistant Football Coach
LKFC
09.2022 - 12.2022
Business Finance College Degree - Business
George Brown College