MANI MANI
Scarborough,ON
Summary
Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.
Overview
2
2
years of professional experience
Work History
Sales Representative
Chinar Samant
08.2022 - Current
- ACCOMPLISHMENTS
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
Office Administrator+
Dir Patel
08.2021 - 12.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Completed bi-weekly payroll for employees
Education
No Degree - Office Administration
St. Clair College, Mississauga
Mississauga, ON12.2021
Bachelor of Science - Pharmacy
Rayat Bahra Group Of Institute
Punjab, India07.2019
Skills
- Great communication skills
- Excellent with computer applications such as Ms-word and Ms-Excel
- Customer service
- Problem resolution
- Time management
- Leadership
- Friendly, positive attitude
- Critical thinking
- Working collaboratively
- Team management
- Effective Customer Communication
- Client Needs Assessment
- Client Rapport-Building
- Continuous Improvement Strategies
- Proposal Development
- Customer Order Management
Timeline
Sales Representative
Chinar Samant
08.2022 - Current
Office Administrator+
Dir Patel
08.2021 - 12.2021
No Degree - Office Administration
St. Clair College, Mississauga
Bachelor of Science - Pharmacy
Rayat Bahra Group Of Institute
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