Skilled in counseling micro skills and psychological methods, including CBT and person-centered approaches, effectively addressing client concerns and negative emotions. Proven ability to collaborate in multi-professional teams to execute large-scale events, enhancing operational efficiency. Strong communication and empathy developed through experience in elderly care, ensuring patient understanding and service delivery. Competent in program design and management as a social worker, adept at navigating challenges and implementing solutions in dynamic environments. Proficient in utilizing ABA strategies, including token economy, reinforcement, and prompting, to deliver impactful programs for children with special needs.
Training Course in Hotline Counseling Service, YWCA Family Wellness Centre (Yau Yat Chuen), 02/21 - 07/21, Listened to callers’ concerns and understand their emotions, Eased callers’ emotions and showed empathy, Discussed cases and reviewed personal performance with self-reflection