Manh Cuong Nguyen
Vernon
Summary
To build career in a growing organization where I can prove my abilities by accepting challenges, fulfilling goals and climb the career ladder through continuous learning and commitment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Manager
Qwik Change Oil & Lube
07.2021 - Current
- Monitor shift opening , balance cash.
- Manage inventory including forecasting demand, tracking inventory levels and ordering items to avoid stock-outs.
- Provide assistance information, and support to customers regarding services.
- Answer inquiries resolve issues, and ensure customer satisfaction through communication.
- Monitor shift operations, supervise crew members
- Check car's information under the hood: oil lever, transmission level, coolant, air filter, belt, battery, washer fluid and wiper blade.
- Technician service: oil-oil filter change, differential check- change and visual check.
- Double check all job done before the car rolling out the shop.
- Change, repair and rotate tires for passenger and light truck.
Shift Manager
Wendy's Vernon
10.2019 - 06.2021
- Supervise and coordinate the activities of staff
- Manage the service area
- Interact with customers: greet, take orders, make and deliver orders
- Ensure food service and quality of products
- Emphasize speed and accuracy of products preparation and service to customer
- Ensure and maintain accurate cash drawers/credit and cash floats
- Maintain product levels, restock/order and required
- Maintain food handling standards, front and kitchen
- Maintain restaurant standards for cleanliness
- Maintain all records: temperatures, stock levels and wastage
- Assist with scheduling
- Train new team members
Senior Retail Manager
VIB Bank
01.2016 - 07.2019
- Track , manage Mortgage loans , and prepare debt report periodically.
- Set up, maintain customer records.
- Arrange , schedule collateral evaluation and reassessment.
- Oversee mortgage payments or application.
- Prepare loan, mortgage and collateral agreement.
- Follow up on outstanding account to encourage payment.
- Be responsible for the department's annual targets of interest income, fees and charges income, control the overdue mortgage below 2%, settle down and building strong relationship to potential customers.
- Be responsible for approval of granting customers' credit limit amount.
- Push the credit balance of the Branch 25% yearly, control percentage of bad debts under 2,5%, manage the strong relationship to more than 300 customers of the branch.
Retail Banking Officer
HD Bank
01.2008 - 12.2015
- Process, manage loans and control the availability of formal credit facilities
- Process loan security mortgage, pledge of assets, personal & corporate guarantee.
- Increase the Branch's credit balance 20% each year, achieve the 8% rise of service and fee income, decrease the overdue loans 7%, attribute to the rise of the Branch's net profit 5%
Education
BA - Banking Finance
HCMC Banking University
07.2008
Skills
- Supervising Experience
- Cash Handling
- Shift Management
- Financial Analysis
- Merchandising
- POS
- Retail Management
- Customer Service
- First Aid
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Certification
First Aid level 1
Timeline
Shift Manager
Qwik Change Oil & Lube
07.2021 - Current
Shift Manager
Wendy's Vernon
10.2019 - 06.2021
Senior Retail Manager
VIB Bank
01.2016 - 07.2019
Retail Banking Officer
HD Bank
01.2008 - 12.2015
BA - Banking Finance
HCMC Banking University
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