Manh Saechao
Quest Diagnostics
Sacramento
3
Languages
1
Certification
19
years of professional experience
Experienced phlebotomy professional with a background in patient care, specimen handling, and laboratory support. Recognized for strong attention to detail, clear communication, and reliable performance with diverse patient populations. Ready to support accurate testing, safe handling, and smooth patient flow.
Work History
Phlebotomy Tech II
3 Years 8 Months- Perform venipunctures, capillary punctures, and other blood collection procedures on adolescent, adult, geriatric, pediatric, and neonate patients.
- Received, accessioned, prepared, and processed specimens, including body fluids, tissues, and fecal materials, for laboratory analysis to support accurate diagnostics.
- Ensured compliance with procedures for patient identification and specimen handling to uphold quality standards.
- Provide specimen collection information and results to patients and staff, answering telephone inquiries professionally.
- Maintained laboratory equipment, managed inventory, ordered supplies, and kept work area clean to facilitate efficient operations.
- Contact various healthcare providers to clarify tests.
- Daily sorting specimens to the appropriate department or referral laboratories.
- Verified patient identity using two identifiers before collecting and labeling specimens.
- Processed blood samples for transport, centrifugation, and timely laboratory delivery.
- Maintained accurate specimen labeling and documentation in laboratory information systems.
- Followed infection control, safety, and biohazard handling procedures during all collection activities.
- Provided clear patient instructions and professional service in high-volume clinical settings.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
Phlebotomy Intern
- Verified patient identity and collected blood specimens using venipuncture and capillary puncture procedures.
- Followed infection control protocols and maintained sterile equipment during specimen collection.
- Processed blood samples for testing, including centrifugation, aliquoting, and preparation for analysis.
- Labeled specimens accurately and maintained chain of custody throughout collection and transport.
Executive Account Representative
12 Years 2 Months- Managed executive client accounts, resolving complex service requests and maintaining accurate records.
- Advised clients on registered agent services, entity maintenance, and account requirements.
- Reviewed account activity for discrepancies, correcting issues and preserving data accuracy.
- Coordinated corporate filing support, ensuring timely processing of compliance documents and updates.
- Streamlined client communication workflows, improving response consistency across high-volume inquiries.
- Trained new account staff on service procedures, documentation standards, and client support protocols.
- Collaborated with internal teams to expedite issue resolution and prevent service delays.
- Maintained confidential business information while supporting complex account management and compliance needs.
- Established strong client relationships by providing exceptional service and personalized account management.
- Managed a portfolio of high-value accounts, ensuring timely delivery of products and services to meet client expectations.
Education
No Degree - General Studies
High School Diploma
Skills
Venipuncture techniques
Specimen processing
Knowledge of safety protocols and HIPAA compliance
Biohazard disposal
Clinical workflow management
Specimen handling
Safety compliance
Patient flow management
Quality control guidelines
Patient care and great customer service
Certification
- Phlebotomy Technician Certificate: CPT-02291121
Languages
Mien
Native or Bilingual
Chinese (Cantonese)
Elementary
English
Native or Bilingual
Timeline
Phlebotomy Tech II
Quest Diagnostics
03.2023 - CurrentRead More
Phlebotomy Intern
BioLab
08.2022 - 08.2022Read More
Executive Account Representative
Paracorp Incorporated
07.2007 - 09.2019Read More
Sacramento City College
No Degree from General Studies
Read More
Hiram Johnson Highschool
High School Diploma
Read More