MANGAL SHAJ
THRISSUR
Summary
Experienced Business Administrator with 6 years of experience providing administrative, clerical and project support to accounting departments. Enterprising, cost-driven and well-organized with good project management skills. Sophisticated understanding of accounting systems and procedures.
Overview
9
9
years of professional experience
Work History
Senior Accountant
NAAVAH DESIGNER STUDIO
THRISSUR
03.2023 - 11.2023
- Maintained detailed records of account transactions, including invoices, payments, and journal entries.
- Assisted in developing budgeting processes and forecasting future revenue and expenses.
- Developed strategies to improve accounting systems and processes.
- Identified opportunities for cost savings through analysis of current business practices.
- Conducted variance analysis on income statement items in order to identify trends or anomalies in spending patterns.
- Coordinated with other departments on various accounting activities such as month-end close process or budget preparation.
Administrator
SMILEY KIDS WEAR
MALAPPURAM
05.2016 - 02.2022
- Prepared reports on various projects for management review.
- Created presentations using Microsoft PowerPoint for senior management team members.
- Performed data entry tasks into computer databases from paper documents.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Conducted research on requested topics using reliable sources.
- Supported departmental activities by providing clerical assistance as needed.
- Designed forms and templates to streamline workflow processes within the organization.
- Responded promptly to customer complaints in a professional manner.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
Customer Relations Assistant
FABINDIA OVERSEAS PVT LTD
COCHIN, SK
06.2014 - 03.2016
- Answered customer calls, emails and responded to inquiries in a timely manner.
- Processed customer orders accurately and efficiently.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with product selection, ordering, returns or exchanges.
- Resolved customer complaints promptly and professionally.
- Provided clear information about products, services, warranties and pricing.
- Developed relationships with customers to ensure satisfaction with company products and services.
- Assessed customer needs by listening actively to their requests for assistance.
- Identified opportunities to upsell additional products or services.
- Followed up regularly with customers regarding their satisfaction with the product and service.
- Created promotional materials highlighting new products or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Advanced Diploma - INDIAN AND FOREIGN ACCOUNTING
G-TEC COMPUTER EDUCATION
THRISSUR01-2023
MBA - MARKETTING
BHARATHIYAR UNIVERSITY
COIMBATORE01-2018
Bachelor of Arts - BACHELOR OF FASHION TECHNOLOGY
MAHATMA GHANDI UNIVERSITY
KOTTAYAM04-2013
Skills
- General Ledger Updates
- Expertise in TALLY
- GAAP Proficiency
- CRM
- Recordkeeping
- Financial Oversight
- Staff Management
- Customer Service
- Payroll Administration
- Photoshop
- Adobe illustrator
- CorelDraw
- Microsoft office
- Peachtree(sage 50)
- Quickbooks Expertise
- Accounting and Bookkeeping
Affiliations
- Organized, executed and participated in FASHION SHOW "SIGNATURE 2013"
- Freelance Designer, Event Coordinator
Languages
English
Professional
Malayalam
Native/ Bilingual
Hindi
Professional
Tamil
Professional
Timeline
Senior Accountant
NAAVAH DESIGNER STUDIO
03.2023 - 11.2023
Administrator
SMILEY KIDS WEAR
05.2016 - 02.2022
Customer Relations Assistant
FABINDIA OVERSEAS PVT LTD
06.2014 - 03.2016
Advanced Diploma - INDIAN AND FOREIGN ACCOUNTING
G-TEC COMPUTER EDUCATION
MBA - MARKETTING
BHARATHIYAR UNIVERSITY
Bachelor of Arts - BACHELOR OF FASHION TECHNOLOGY
MAHATMA GHANDI UNIVERSITY
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