Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krishnaveni Soppa

Coquitlam,BC

Summary

Highly–Motivated employee with desire to take on new challenges. Strong
worth ethic, adaptability and exceptional interpersonal skills. Billing
specialist adept at collecting, posting and managing account payments.
Independently handles client requests, billing needs and administrative
functions.

Overview

1
1
Certification

Work History

Cashier

A Cappella Catering
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Restocked and organized merchandise in front lanes
  • Answered questions about store policies and addressed customer concerns
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs
  • Assisted customers by answering questions and fulfilling requests
  • Worked with other associates to support cashiers and management needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed inventory of print materials, ensuring adequate stock levels and restocking as needed.
  • Assisted with invoice and payment processing, including print-related billing needs.
  • Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies related to print orders.
  • Trained new staff members on print technology systems and procedures.

Cashier

A & W Foods Services Canada
  • Helped customers complete purchases, locate items and join reward programs
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Conducted inventory counts by adding each item in stock and documenting in computer system
  • Operated cash register to record transactions accurately and efficiently
  • Performed cash, card and check transactions to complete customer purchases
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Restocked and organized merchandise in front lanes
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships
  • Answered questions about store policies and addressed customer concerns
  • Learned duties for various positions and provided backup at key times.

Front Desk Clerk

The Capitol Hotel, Bangalore
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Collected and verified telephone numbers, addresses and proper spelling of names
  • Monitored automated systems for placing collect calls and intervened for callers needing assistance
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls
  • Performed clerical work such as sorting mail, restocking supplies and typing documents
  • Operated digital paging system to notify recipients of incoming calls
  • Took messages from callers and accurately relayed details to intended staff
  • Monitored automated systems for placing collect calls and intervened for callers needing assistance.
  • Proficient in diagnosing and resolving common issues related to print works, ensuring smooth operations and minimal downtime.
  • Skilled in identifying and rectifying print quality issues such as streaking, smudging, and color discrepancies.
  • Experienced in troubleshooting paper jams, misfeeds, and other mechanical issues to maintain printer functionality.
  • Knowledgeable about printer software and drivers, capable of troubleshooting connectivity issues and driver conflicts.

Reservation Assistant

Hotel e-inn, Bangalore
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Maintained client accounts by obtaining, recording and updating personal and financial information
  • Kept accounts in balance and ran daily reports to verify totals
  • Reviewed guest information and payment options, checking for accuracy and completeness
  • Answered questions about resort facilities and local attractions to help customers make favorable choices
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Education

Bachelor’s in Commerce -

University of Mumbai

Skills

  • Customer Assistance
  • Multitasking
  • Quality Assurance
  • Attention to detail
  • MS Office 365, SharePoint,
    Google Suite, Enterprise Adobe
    Acrobat Pro, Outlook
  • Confidentiality management
  • Task Prioritization

Certification

  • Protecting Confidentiality
  • Microsoft office 365
  • Finance Foundations


Timeline

Cashier

A Cappella Catering

Cashier

A & W Foods Services Canada

Front Desk Clerk

The Capitol Hotel, Bangalore

Reservation Assistant

Hotel e-inn, Bangalore

Bachelor’s in Commerce -

University of Mumbai

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Krishnaveni Soppa