Maneet Malhotra
Surrey,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experience of 5 years in fast-paced sales and customer service environments. Looking for growth within the company. CSC Certified.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bank Of Montreal, BMO
05.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Built relationships with customers and community to promote long term business growth.
Technical Sales Representative & Customer Service
Futuregen Communication- Telus & Koodo Dealership
06.2022 - 10.2022
- Advising and selling Telus products by providing best consumer experience possible
- Developed a robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Generating leads through cold calling and Facebook marketplace
- Managing daily operational activities- Inventory Management and transactions.
- Resolved an average of 45 customer issues per month through active communication and dedicated research skills.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
Technology Associate & Customer Service
Staples Canada
01.2022 - 06.2022
- Sales of tech items (Laptops, printers, phones, and furniture)
- Sale of additional warranty
- Providing excellent customer service
- Tracked customer and supply chain details for precise and timely fulfillment.
- Scheduled, updated and maintained product preparations and customer promotions.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Accounts and Sales Manager
Ronak Enterprises
04.2021 - 12.2021
- Resolved problems with high-profile customers to maintain relationships and increase the repeat order by 15%.
- Increased sales volume by 28% in the first quarter and expanded the product line to new retailers, showrooms and other builders.
- Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy.
- Managed accounts to retain existing relationships and grow share of the business.
Assistant Manager- Sales and Marketing
Panache Ceramica
06.2018 - 03.2021
- Led a team of 5 people with an agenda of meeting over 50 clients weekly.
- Duties in scheduling and organizing meetings and proposals
- Developing marketing strategies and sales approach
- Used strong analytical and problem-solving skills to develop practical solutions for challenging situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
MBA - Business Administration
University Canada West
Vancouver, BC12.2022
Bachelor in Management Studies - Business Management Studies (BMS), Finance
Pillais College of Arts, Science And Commerce
Mumbai, India03.2021
Skills
- Customer Service skills
- Organizational efficiency skills
- Analytical Skills
- Digital Marketing
- Problem-solving skills
- Outreach Initiatives
- Sales Presentation
- Collaboration and team skills
- Digital Literacy
- Interpersonal Interaction skills
- Lead Prospecting
- Client Relationship Management
Certification
- CANADIAN SECURITIES INSTITUTE- Canadian Securities Course.
- DIGITAL MARKETING INSTITUTE- Certified Digital Marketing Associate.
Languages
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Customer Service Representative
Bank Of Montreal, BMO
05.2023 - Current
Technical Sales Representative & Customer Service
Futuregen Communication- Telus & Koodo Dealership
06.2022 - 10.2022
Technology Associate & Customer Service
Staples Canada
01.2022 - 06.2022
Accounts and Sales Manager
Ronak Enterprises
04.2021 - 12.2021
Assistant Manager- Sales and Marketing
Panache Ceramica
06.2018 - 03.2021
MBA - Business Administration
University Canada West
Bachelor in Management Studies - Business Management Studies (BMS), Finance
Pillais College of Arts, Science And Commerce
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