Maneesh Gandhi
Edmonton,Alberta
Summary
Dedicated and results-driven professional committed to excellence and continuous improvement. Proven ability to manage time effectively while thriving under pressure, leading to enhanced productivity and efficiency. Collaborative team player with exceptional communication skills, adept at engaging individuals at all levels to foster positive relationships and deliver quality service and training. Highly creative problem solver, consistently generating innovative solutions to meet diverse challenges.
Overview
28
28
years of professional experience
1
1
Certification
Work History
I&R Service Technician (Full-time)
TELUS Communications
Edmonton, AB
07.2014 - 10.2025
- Installed and repaired voice, data & smart home security services (phone lines, internet, TV and alarm) for residential and business customers on copper & fibre platforms
- Promoted and sold TELUS products and services
- Diagnosed and resolved technical issues for customers, ensuring optimal service experience.
Distributed Application Packaging & Test Professional (Full-time)
Aviva UK plc
Norwich, NR1 3NG, UK
09.2011 - 11.2013
- Taken on the BAU Application Packaging & Test service for the AGC business unit
- Led the current AI P&D team to come up to speed on App-V and MED-V technologies, understanding the benefits and draw backs of these technologies and making recommendations on behalf of the AI and AGC businesses
- Managed in-house projects such as laptop and mobility upgrades
- Developed and executed test plans for software applications to ensure functionality and performance standards.
- Collaborated with cross-functional teams to identify and resolve defects in products before release.
- Utilized automated testing tools to enhance efficiency of regression tests, reducing manual effort significantly.
- Coordinated with project managers to align testing schedules with development timelines, ensuring timely deliverables.
Applications Packaging & Deployment Analyst (Full-time)
Specialist Computer Centres plc (SCC)
Birmingham, UK
05.2009 - 09.2011
- Worked with the business technical application owners to confirm the installation and configuration details of new or upgraded applications against the Windows XP and Windows 7 64-bit operating systems.
- Regression tested packaged applications and arranged UAT with application users to confirm successful functionality
- Planned, published and deployed application packages via MS SCCM 2007 R2
- Troubleshooted issues with the use of SCCM reporting and detailed log files, rectifying using SCCM Toolsets and remote assistance
- Provided Technical assistance/support to users & desktop technicians
- Published XenApps Citrix applications using Citrix Access Management Console and Citrix Presentation Server Console on Windows 2003 Server
- Active Directory management
- Used Serena Dimensions to manage new applications requests and obtain software source files and a Incident logging system called Assyst to manage packaging incident calls and deployment change requests
Senior Desktop Analyst (Full-time)
Capgemini
Woking, Surrey, UK
07.2003 - 05.2009
- Provided technical support & training across the four main London sites – Embankment Place, Plumtree Court (Farringdon), London Bridge and Docklands
- Outsourced to Morley Fund Management on 08/2007 working as a Packaging & Deployment Analyst (IT Discovery) undertaking application packaging configurations for new applications or changes to applications on a Business as Usual basis, Citrix application publishing, VB Scripting, Planning and Deploying application packages via HP OVCM Client (Radia) and providing technical support
IT Support Professional (Full-time)
PricewaterhouseCoopers
London, UK
10.2000 - 06.2003
- Second-line customer support working in a Windows 2000/XP environment
- Used Remedy (EARS) for our call logging system and Lotus Notes R5 for checking and sending e-mails
- PDA/Pocket PC Champion
- Tele-suite Conference Support Champion
- Blackberry and handheld device Champion
- Windows 2000 Champion – Point of contact for fellow colleagues who required assistance on the general use, configuration and troubleshooting of Windows 2000.
Systems Administrator/Hardware Engineer (Full-time)
EDS/BP Amoco
Sunbury-Upon-Thames, Middlesex, UK
07.2000 - 10.2000
- Worked for EDS (Electronic Data Solutions) and outsourced to BP helping them with their main IT projects
- Required to carry out assessments of users’ PCs, entering their details in a database on a local Intranet site for the purpose of upgrading them to a Windows 2000 platform
- Worked in a team of 7 assessing 7/8 users a day individually
- Used Windows 2000 Operating system and Outlook 2000 to carry out daily tasks
- Required to travel to external sites such as Greenford, Kellogg Company, to also carry out assessments of BP users
- Ghost-scripting 16 to 24 laptops or desktops at a time from a network hub, making one laptop act like a server
IT Co-ordinator (First/Second-line Support) Full-time
Coopers & Lybrand
London, UK
07.1997 - 09.1998
- General PC support as part of my 1-year industrial placement from Kingston University
- Supported 1100 users in a DOS 6.22, Win 3.11, 95 and NT environment
- Dealt with approx. 100 - 150 calls on a weekly basis logged by the Helpdesk on a call tracking system called REFLECTIONS/Remedy
- Built PCs to fit requirements and upgraded existing PCs Ram, hard drive etc
- Trained new joiners to the team
- Networked printers using Net-Queue boxes and Net-jet cards
Education
BSc (Hons) - Computer Information Systems Design 2: ii
Kingston University
Kingston-upon-Thames, Surrey, UK07.1999
A – Levels - Computer Science, Mathematics and Physics
Lewisham College
London, UK07.1995
GCSE passes - English, Mathematics and Science and AS - Level
Sedgehill School
London, UK07.1993
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Time Management
- Sales
- Communication
- Problem Solving and Troubleshooting
- Teamwork
- Attention to detail
- Adaptability
- Technical
Certification
- Implementing MS Windows 2000 Professional & Server (5 Days)
- Tele-suite Conferencing Support (3 Days)
- Blackberry Installation and Configuration Course (Provided internally by PwC)
- M6451 – Planning, Deploying & Managing Microsoft System Center Configuration Manager 2007 (5 Days)
- Microsoft App-V 5.0 – Installation, Configuration and Administration inc. SCCM 2012 Integration (2 Days)
Personal Information
- Date of Birth: 16th February 1976
- Gender: Male
- Driving License: Class 5
- Marital Status: Married
Languages
English
Full Professional
Hindi
Native or Bilingual
French
Limited Working
Punjabi
Native or Bilingual
Timeline
I&R Service Technician (Full-time)
TELUS Communications
07.2014 - 10.2025
Distributed Application Packaging & Test Professional (Full-time)
Aviva UK plc
09.2011 - 11.2013
Applications Packaging & Deployment Analyst (Full-time)
Specialist Computer Centres plc (SCC)
05.2009 - 09.2011
Senior Desktop Analyst (Full-time)
Capgemini
07.2003 - 05.2009
IT Support Professional (Full-time)
PricewaterhouseCoopers
10.2000 - 06.2003
Systems Administrator/Hardware Engineer (Full-time)
EDS/BP Amoco
07.2000 - 10.2000
IT Co-ordinator (First/Second-line Support) Full-time
Coopers & Lybrand
07.1997 - 09.1998
A – Levels - Computer Science, Mathematics and Physics
Lewisham College
GCSE passes - English, Mathematics and Science and AS - Level
Sedgehill School
BSc (Hons) - Computer Information Systems Design 2: ii
Kingston University