Manee Vang
Fresno
Summary
To obtain a position in administration or healthcare administration where I can support daily operations, assist with billing and account management, and deliver accurate, efficient, and high-quality work.
Highly organized administrative professional with 14 years of experience in healthcare settings. Experienced in customer service and knowledgeable in insurance processing, with skills in refund analysis, payment posting, medical billing, and accounts reconciliation. Proficient in Microsoft Word, Excel, Outlook, and data entry. Bilingual in Hmong and English. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Refunds Analyst
McKesson Corporation
Fresno
06.2006 - 11.2022
- Researched and resolved patient account credit balances efficiently.
- Researched and allocated unidentified payments to patients’ accounts within compliance policies.
- Analyzed refund requests and verified supporting documentation for accuracy.
- Manually prepared and issued overpayment refund checks to patients and insurance companies.
- Maintained accurate documentation of all refund transactions through monthly reconciliation.
- Conducted Insurance follow-up on unidentified and overpaid accounts.
- Supported team efforts by assisting with payment posting for patient accounts, ensuring financial accuracy and compliance.
- Identified trends in refund requests to recommend process improvements effectively.
- Collaborated with billing departments to ensure timely resolution of customer complaints related to refunds or credits.
Data Entry Clerk
McKesson Corporation
Fresno
05.2005 - 06.2006
- Trained new hire employees in the absence of department lead.
- Entered patient demographics and CPT codes from coded reports.
- Generated daily account reports and corrected data discrepancies to improve accuracy.
- Promoted to Refund Analyst role due to exceptional performance and reliability.
Front Desk Receptionist Intern
Neurological Group
Fresno
04.2004 - 04.2004
- Provided administrative support and general clerical assistance for patients and staff.
- Managed daily patient schedule, check-ins, and copay collections.
- Verified patient insurance coverage.
- Assisted with miscellaneous other clerical duties as needed.
Education
Associate of Science - Healthcare Administration
San Joaquin Valley College
Fresno, CA05.2004
High School Diploma -
Redwood High School
Visalia, CA06.2001
Skills
- Payment Posting
- Account Reconciliation
- Refund Analysis
- Overpayment Resolution
- Medical Billing
- Insurance Verification
- Benefits Coordination
- Typing
- Microsoft Word
- Microsoft Excel
- Organizational Skills
- Multitasking Skills
- HIPAA
- Patient Confidentiality
- Time management
- Microsoft Excel proficiency
- Effective communication
- Reliability
- Financial data entry
- Compliance awareness
- Attention to detail
- Refund processing
- Payment allocation
Certification
- Booking Certificate
- Typing Certificate (65 WPM, Advanced 10-Key)
Timeline
Refunds Analyst
McKesson Corporation
06.2006 - 11.2022
Data Entry Clerk
McKesson Corporation
05.2005 - 06.2006
Front Desk Receptionist Intern
Neurological Group
04.2004 - 04.2004
Associate of Science - Healthcare Administration
San Joaquin Valley College
High School Diploma -
Redwood High School