Mandy Young
Brandon
Summary
Personable and resourceful, well-suited for managing fast-paced environments. Possess strong organizational and communication skills, coupled with proficiency in team coordination and problem-solving. Dedicated to driving operational efficiency and enhancing team performance.
Overview
24
24
years of professional experience
Work History
Swing Manager
MCDONALDS
01.2012 - Current
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Guest Service Manager which included making sure our guests feel welcome and have a great experience when they come in
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
Office assistant/Receptionist
BAYVIEW PLUMBING AND HEATING
01.2011 - 01.2012
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Assistant Manager
KFC
01.2007 - 01.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervisor
Tim Hortons
01.2001 - 01.2007
- I worked in the bakery, drive thru, soup and sandwich station and front counter till
- I was responsible for cashing out tills and doing the daily deposit
- Also leading the shift and training new staff
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Supervisor
Arby’s
01.2003 - 01.2005
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Grade 7 to grade 12
Vincent Massey High School
Off campus program
Neelin High School
Skills
- Team motivation
- Staff leadership
- Staff supervision
- Operational efficiency
- Money handling
- Quality control
- Coaching and mentoring
- Teamwork
- Customer service
- Problem-solving
- Reliable and responsible
- Multitasking
Timeline
Swing Manager
MCDONALDS
01.2012 - Current
Office assistant/Receptionist
BAYVIEW PLUMBING AND HEATING
01.2011 - 01.2012
Assistant Manager
KFC
01.2007 - 01.2011
Supervisor
Arby’s
01.2003 - 01.2005
Supervisor
Tim Hortons
01.2001 - 01.2007
Grade 7 to grade 12
Vincent Massey High School
Off campus program
Neelin High School
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