Mandy Whitty
Chatham,ON
Summary
Dynamic sales and customer service professional with a proven track record at TSC, excelling in relationship building and customer engagement. Recognized for boosting sales through effective communication and problem-solving skills. Adept at managing complex inquiries and enhancing customer satisfaction, consistently exceeding performance metrics in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Salesperson
TSC
03.2013 - 04.2014
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Promoted enjoyable and effortless shopping by initiating social dialogues with consumers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
Call Center Representative
YA Canada
02.2010 - 04.2012
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School -
WDSS
Wallaceburg, ON06.2000
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Active listening
- Negotiation
- Objection handling
- Complaint handling
- Time management
- Complex Problem-solving
Languages
English
Full Professional
Timeline
Salesperson
TSC
03.2013 - 04.2014
Call Center Representative
YA Canada
02.2010 - 04.2012
High School -
WDSS
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