Mandy Vanschie
Brockville,ON
Overview
20
20
years of professional experience
Work History
Clinical Support Assistant
Canadian Addiction Treatment Centre
04.2022 - 11.2024
- Ensured accuracy in medical records by diligently updating and maintaining patient information.
- Optimized workflow processes by managing inventory of supplies and equipment within the clinic.
- Facilitated interdisciplinary collaboration through effective communication with other healthcare professionals on the care team.
- Noted physician orders in chart and completed directed actions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized clinical environment to promote patient safety and comfort.
- Assisted in training new Clinical Support Assistants, sharing best practices for optimal job performance.
Support Worker
CPHC-Community and Primary Health Care
07.2018 - 02.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
Service Advisor
Smiths Falls Nissan
01.2018 - 06.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Owner
Maid on a Mission
08.2010 - 09.2019
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
- Trained new employees on company policies and procedures, fostering a positive work environment built on shared knowledge and teamwork.
- Collected payment for services rendered and provided client with billing receipts.
Legal Secretary
Thomas A. Glock Professional Law
08.2010 - 11.2014
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Answered and directed calls using multi-line switchboard.
- Organized files for court proceedings.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Filed documents with courts on behalf of attorney.
- Improved client satisfaction by providing timely and accurate legal document preparation.
Service Advisor
Canadian Tire
06.2010 - 12.2013
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Administration
Kings Road Auto
06.2006 - 09.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administration
Augusta Motors
10.2004 - 03.2008
- Assisted management in analyzing sales trends and identifying opportunities for improvement based on revenue data analysis.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving discrepancies.
- Expedited end-of-month reporting by diligently reconciling accounts receivable balances on a regular basis.
- Reduced errors in invoicing through meticulous record-keeping and attention to detail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Grade 12 Diploma - Legal Secretary Course
St. Mary Catholic High School
Brockville, ON2008
Skills
- Strong customer service skills
- Strong Leadership/management skills
- Respect for confidentiality and discretion
- Excellent computer literacy skills
- Respectful to client and colleagues
- Exceptional multi-tasking skills
- Team collaboration
- Clinical documentation
- Attention to detail
- Decision-making
- Verbal and written communication
- Detail-oriented
Highlightsofskillsandabilities
- Strong customer service skills
- Strong Leadership/management skills
- Respect for confidentiality and discretion
- Excellent computer literacy skills
- Respectful to client and colleagues
- Exceptional multi-tasking skills
Languages
English
Full Professional
Timeline
Clinical Support Assistant
Canadian Addiction Treatment Centre
04.2022 - 11.2024
Support Worker
CPHC-Community and Primary Health Care
07.2018 - 02.2021
Service Advisor
Smiths Falls Nissan
01.2018 - 06.2020
Owner
Maid on a Mission
08.2010 - 09.2019
Legal Secretary
Thomas A. Glock Professional Law
08.2010 - 11.2014
Service Advisor
Canadian Tire
06.2010 - 12.2013
Administration
Kings Road Auto
06.2006 - 09.2009
Administration
Augusta Motors
10.2004 - 03.2008
Grade 12 Diploma - Legal Secretary Course
St. Mary Catholic High School
Similar Profiles
FILZA RASHIDFILZA RASHID
Shelter Support Worker at Good Shepherd Men's CentreShelter Support Worker at Good Shepherd Men's Centre
Breanne ElliottBreanne Elliott
Support Staff at Canadian Addiction TreatmentSupport Staff at Canadian Addiction Treatment
PALAK JAINPALAK JAIN
Pharmacy Compliance Associate at Canadian Addiction Treatment PharmacyPharmacy Compliance Associate at Canadian Addiction Treatment Pharmacy
Reine Osei BobieReine Osei Bobie
Personal Support Worker Student at St. Lawrence LodgePersonal Support Worker Student at St. Lawrence Lodge
SCOTT PERKINSSCOTT PERKINS
Production Lead Hand at Burnbrae FarmsProduction Lead Hand at Burnbrae Farms