Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Mandy Sosnick

DUNCHURCH,Ontario

Summary

Proven sales expertise and exceptional customer service skills honed at Wolseley Mechanical, where I significantly increased sales revenue by fostering strong client relationships and leveraging in-depth product knowledge. Demonstrated leadership as Assistant Manager at Wolseley Canada, enhancing customer satisfaction and operational efficiency. Skilled in client relationship management and dependable in high-stakes environments.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

33
33
years of professional experience

Work History

Assistant Manager

Wolseley Canada
10.2004 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Machine Operator

Rocky Mountain Bicycle
03.1997 - 09.2004
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.

Parts Delivery Driver

Hallmark Ford
04.1992 - 07.1997
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Developed strong relationships with customers by providing professional and courteous service during deliveries.
  • Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
  • Supported warehouse operations when not engaged in deliveries by assisting in order fulfillment tasks such as picking, packing, labeling, or shipping items as required.
  • Pulled parts off store shelves to fill customer orders.

Education

HVAC Design

HRAI

Hydronic Heat Design

Northern Alberta Institute of Technology
Edmonton, None

Grade 12 -

Port Moody High School
British Columbia

Skills

  • Customer service
  • Exceptional customer service
  • Cheerful and energetic
  • Product knowledge
  • Client relationship management
  • Order management
  • Sales expertise
  • Dependable
  • Customer Relations
  • Operations Management
  • Reliability
  • Adaptability

Timeline

Assistant Manager

Wolseley Canada
10.2004 - Current

Machine Operator

Rocky Mountain Bicycle
03.1997 - 09.2004

Parts Delivery Driver

Hallmark Ford
04.1992 - 07.1997

HVAC Design

HRAI

Hydronic Heat Design

Northern Alberta Institute of Technology

Grade 12 -

Port Moody High School

Similar Profiles

CREATE PROFILE
Mandy Sosnick