Mandy Sidhu
Vancouver,BC
Summary
Highly motivated and detail-oriented IT professional with 7+ years of enterprise experience in technical support, system administration, and software troubleshooting. Proven track record of resolving complex technical issues, collaborating with cross-functional teams, and driving process improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Analyst Tier II
University of the Fraser Valley
04.2020 - Current
- Resolved 2700+ TDX tickets and 1000+ EHD tickets, ensuring timely and effective issue resolution.
- Troubleshooted and supported complex software applications, MS Exchange, and Active Directory.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Information & Communication Technology Intern
United Nations ESCAP
12.2019 - 02.2020
- Assisted in the evaluation of emerging technologies, helping guide informed decision-making regarding future investments in IT infrastructure upgrades or enhancements.
- Provided technical support for 25,000+ devices across Asia, ensuring seamless network operations.
- Conducted research and analysis on technology and innovation policy, aligning with UN values.
Technical Analyst, Tier 2
CGI Group
05.2018 - 08.2019
- Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
- Resolved technical challenges on IT systems and networks, supporting 20,000+ workstations.
Education
Master of Science - Computer Science
Bishop's University
Sherbrooke, QC06-2019
Skills
- Software installation
- Customer support
- Remote technical support
- Data analysis
- Hardware configuration
- Application installations
- Network administration
Accomplishments
- Recipient of Exceptional Teamwork Award, University of the Fraser Valley. (2022)
- Declared as Intern of the Year, United Nations ESCAP
- Recipient of Graduate Grant-in-Aid (95% Scholarship), Miami University
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Full Professional
Punjabi
Full Professional
Certification
- Microsoft IT Support Specialist Professional Certificate
- Google IT Support Certificate
Timeline
Technical Support Analyst Tier II
University of the Fraser Valley
04.2020 - Current
Information & Communication Technology Intern
United Nations ESCAP
12.2019 - 02.2020
Technical Analyst, Tier 2
CGI Group
05.2018 - 08.2019
- Microsoft IT Support Specialist Professional Certificate
- Google IT Support Certificate
Master of Science - Computer Science
Bishop's University
Similar Profiles
Emily NelsonEmily Nelson
Student Nurse at University of the Fraser ValleyStudent Nurse at University of the Fraser Valley
Akashdeep SinghAkashdeep Singh
Volunteer at University Of The Fraser ValleyVolunteer at University Of The Fraser Valley
Sohail Sahib MongaSohail Sahib Monga
Research Data Analyst at University Of The Fraser ValleyResearch Data Analyst at University Of The Fraser Valley