Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Mandy Robertson

Summary

Knowledgeable Store Manager prepared to drive store performance and enhance customer experiences. Skilled in operations management and training, fostering a collaborative environment that drives performance and maximizes sales.

Expertise in operational efficiencies and colleague development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in driving sales, labour standards and inventory control.

Born leader and problem-solver with proven team building and management success.

Overview

33
33
years of professional experience

Work History

Store Manager

Loblaws Superstore
07.2022 - Current
  • Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and colleagues.
  • Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with our customer base.
  • Manage store colleagues successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and PI.
  • Mentor new management hires during their onboarding process, to ensure they are well-equipped to excel in their roles from day one.
  • Maximize sales by following programs, pocketguide and initiatives from the company.
  • Conduct regular performance reviews for management colleagues, by providing constructive feedback and opportunities for growth.
  • Maximize sales and minimize shrink through adherence to standard practices and processes.
  • Foster a positive work environment by cultivating strong relationships between colleagues through team-building activities and consistent recognition of individual achievements.
  • Manage financial aspects of store operations, including labour planning and expense controls.
  • Optimize labor planning according to store needs while adhering to budget, maximizing productivity and IPLH without compromising customer experience.
  • Uphold and communicate store programs and standards to colleagues for optimal quality, freshness, safety and cleanliness.
  • Collaborate with other store managers and DM to on company-wide initiatives aimed at improving overall performance across all stores.
  • Successful colleague retention plan, reducing colleague turnover rates significantly.
  • Increased community engagement by participating in local events and donating to many local charities and school's, raising store's profile.
  • Oversee daily operations to ensure compliance with health/food and safety standards, maintaining safe environment for both colleagues and customers.
  • Enhance colleague performance and satisfaction by establishing clear goals and providing regular feedback.
  • Manage inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.

Store Manager

Loblaws Superstore
02.2019 - 07.2022
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and colleagues.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
  • Managed store colleagues successfully in an ever changing environment during the pandemic through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for ASM's, providing constructive feedback and opportunities for growth. Two of my ASM's have been promoted to Store Managers.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements. I used a reward system for colleagues who received KUDOS from customers.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and labour.
  • Optimized labor planning according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Upheld and communicated store programs and standards to colleagues for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other store managers to develop my skills in my role.
  • Increased community engagement by participating in local events through Feed Everyone and a breakfast program at one of the local school's, raising store's profile.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both colleagues and customers.

Assistant Store Manager

Loblaws Superstore
09.2013 - 01.2019


  • Managed opening and closing of the store.
  • Ensured store appearance for increased sales by maintaining cleanliness and store conditions were upheld daily.
  • Walked the store to identify and proactively resolve issues that could negatively impact operations.
  • Mentored new colleagues on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among colleagues regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided support to store manager in controlling labour, helping maintain financial stability for the business.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Department Manager (HABA and Grocery Ops)

Loblaws Superstore
09.2006 - 09.2013

Cashier, FE Supervisor, Office Clerk

Zehrs Markets
07.1992 - 09.2006

Education

Diploma - Early Childhood Education

Fanshawe College of Applied Arts And Technology
London

Skills

  • Customer service
  • Problem-solving
  • Training and mentoring
  • Leadership development
  • Multitasking and organization
  • Store operations
  • Team leadership and coaching
  • Goals and performance
  • Operations management
  • Work Planning and Prioritization
  • Retail merchandise quality standards

Timeline

Store Manager

Loblaws Superstore
07.2022 - Current

Store Manager

Loblaws Superstore
02.2019 - 07.2022

Assistant Store Manager

Loblaws Superstore
09.2013 - 01.2019

Department Manager (HABA and Grocery Ops)

Loblaws Superstore
09.2006 - 09.2013

Cashier, FE Supervisor, Office Clerk

Zehrs Markets
07.1992 - 09.2006

Diploma - Early Childhood Education

Fanshawe College of Applied Arts And Technology

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Mandy Robertson