Summary
Overview
Work History
Education
Skills
References
Timeline
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Mandy Reid

Whistler,BC

Summary

I am a dynamic and results driven professional with extensive experience in restaurant management and customer service. known for high productivity and efficient task completion. Possess specialized skills in guest relations, operational management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring positive experiences for both guests and staff. Committed to maintaining quality standards and improving service delivery.

Overview

10
10
years of professional experience

Work History

Bar & Lounge Manager

Earls Kitchen & Bar
Whistler, British Columbia
11.2016 - 05.2024
  • Operational leadership - oversee daily restaurant operations, ensuring smooth and efficient service while meeting company standards for quality and hospitality.
  • Staff management - supervise and lead the front of house team, provide coaching, training ans support to maintain high performance standards.
  • Guest experience - ensure excellent guest experience by addressing customer need, resolving issues and maintaining a positive and welcoming atmosphere.
  • Staff Scheduling - ensuring proper coverage during peak hours and handling shift changes as necessary
  • Inventory and supplies management
  • Sales Performance and monitoring - track daily sales and productivity, implementing strategies to meet or exceed revenue targets
  • Team collaboration - ensuring smooth and operational efficiency between teams
  • Conflict resolution - handle customer complaints or employee conflicts with professionalism and provide solutions.

Territory Sales Manager

Northam Beverages
Whistler, British Columbia
06.2018 - 12.2018
  • Account management - cultivate and maintain relationships with key accounts in the sea to sky and Sunshine Coast, including bars, restaurants and retail stores ensuring product placement and promotion.
  • Sales Strategy. - Develop and implement sales strategies to drive product visibility and market share.
  • Market Research - analyzer market trends and consumer preferences, growth opportunities and competitive positioning.
  • Product Promotion - organize and execute promotional events, tastings, and product launches to increase brand awareness and engagement.
  • Sales reporting - provide sales and forecasting reports to management, KPI's and targets.
  • Negotiation and closing - negotiate pricing, discounts and promotional terms.

General Manager

FireRock Lounge (Gibbons)
Whistler, British Columbia
07.2014 - 09.2016
  • Operational oversight - oversee all restaurant operations ensuring high standards in quality, service and efficiency across all department.
  • Leadership and team development - lead, mentor and develop a team fostering a positive work environment and promoting staff retention.
  • Financial management - manage budgetary and financial aspects inscluding payroll, costs of goods sold and revenue working to meet or exceed profit targets
  • Guest Experience - maintain a focus on delivering exceptional customer service
  • Inventory and resource management
  • Marketing and brand development - collaborate with the marketing team to promote the business and ensure brand consistency
  • Compliance and safety
  • Performance metrics

Education

Bachelor of Arts - Social Sciences

Southern Cross University
Australia
11-2006

Skills

  • Brand standards
  • Communication
  • Multitasking & time management
  • Customer Relations
  • Food & Beverage knowledge
  • Marketing and Promotions
  • Operational Efficiency
  • Team work
  • Sales skills
  • FOH operations oversight
  • Performance monitoring
  • Sales Promotion
  • Restaurant Management

References

References available upon request.

Timeline

Territory Sales Manager

Northam Beverages
06.2018 - 12.2018

Bar & Lounge Manager

Earls Kitchen & Bar
11.2016 - 05.2024

General Manager

FireRock Lounge (Gibbons)
07.2014 - 09.2016

Bachelor of Arts - Social Sciences

Southern Cross University

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Mandy Reid