Mandy Pakarinen
Eagle River,ON
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Experienced working in diverse retail environments with a genuine interest in people and community.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Waitress
Temple Bay Lodge
Eagle River, ON
06.2023 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Customer Service Cashier
Timbermax
Dryden, ON
12.2007 - 12.2012
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Placed customed orders and contacted the customer in a timely manner once the order was received.
- Performed cash, card and check transactions to complete customer purchases.
- Counted money in drawers at beginning and end of each shift.
Photo Lab Technician / Cashier
Wal-Mart
Dryden, ON
05.2005 - 12.2007
- Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
- Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
- Adhered to procedures regarding proper storage and disposal of photographic chemicals and solutions.
- Processed and handled film, negatives and prints in accordance with quality standards.
- Provided high level of assistance to customers regarding special photo projects.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Set up and calibrated photographic processing equipment for optimal performance.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Tourism -Travel And Eco Adventure
Confederation College
Dryden Campus Grade 12 Diploma -
Dryden High School
Dryden, ON2003
Skills
- Customer Service and Assistance
- Cash Register Operation
- Adaptable and Flexible
- Restock Products
- Professional Telephone Etiquette
- Credit and Debt Card Processing
Certification
- Aeronautical radio operator License - 2014
- Worker health and safty awareness certification, government of Ontario- March 21, 2014
- Canada Specialist accreditation, the Canadian Tourism Commission, October 7, 2013
- Service Excellence certificate, OTEC, January 21, 2009
Timeline
Waitress
Temple Bay Lodge
06.2023 - Current
Customer Service Cashier
Timbermax
12.2007 - 12.2012
Photo Lab Technician / Cashier
Wal-Mart
05.2005 - 12.2007
Tourism -Travel And Eco Adventure
Confederation College
Grade 12 Diploma -
Dryden High School