Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mandy Mason

Chestermere,AB

Summary

Hardworking employee enthusiastic about learning the administrative field inside and out in a new capacity. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

Internal Service Advisor

Airdrie Dodge
11.2015 - Current
  • Improved customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Streamlined internal processes for increased efficiency and productivity within the service department.
  • Managed workflow to ensure timely completion of service requests, meeting or exceeding customer expectations.
  • Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
  • Maintained detailed records of services performed, ensuring accuracy for billing purposes and future reference.
  • Collaborated with sales representatives to provide seamless transition between sales process and after-sales support.
  • Contributed to the achievement of team performance goals by consistently delivering high-quality workmanship on time and within budget parameters.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.

Shelf Stocker

Lake Country Co-op Food Store
01.2015 - 10.2015
  • Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
  • Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Contributed to increased sales by ensuring shelves were consistently stocked with appealing product displays.
  • Ensured accurate pricing by routinely updating shelf tags and promotional materials.
  • Provided excellent customer service, addressing concerns and facilitating positive interactions on the sales floor.
  • Responded quickly to spills or mishaps, maintaining a safe shopping environment for customers and staff alike.
  • Assisted in training new employees on store procedures, fostering teamwork and promoting a knowledgeable workforce.
  • Aided loss prevention efforts through effective communication with management regarding suspicious activity or potential theft threats.
  • Facilitated efficient warehouse-to-shelf movement of merchandise, utilizing equipment such as pallet jacks or hand trucks when necessary.
  • Improved overall store appearance by regularly facing products on shelves for easy identification.
  • Unloaded arriving product stock and moved to store display areas.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

File Maintenance Clerk

Coop Food Store
05.2014 - 12.2014
  • Ensured accurate pricing by routinely updating shelf tags and promotional materials.
  • Assisted in reducing shrinkage through vigilant monitoring of inventory and reporting discrepancies.
  • Supported store management in executing merchandising plans, creating visually appealing displays that drove sales growth.
  • Participated in inventory audits, contributing to accurate stock counts and minimizing discrepancies.
  • Checked and pulled defective or expired products from shelves.
  • Stocked designated items on shelves, end caps and displays.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Stocked shelves to match planogram images and instructions.
  • Recorded daily activities for inventory control.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Maintained accurate records by consistently updating files with relevant information, ensuring up-to-date documentation.

Inventory Specialist

Old Navy
05.2012 - 05.2014
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Sorted and delivered materials to different work areas and staff.
  • Handled day-to-day shipping and receiving overseeing more than 150 packages per day.


Education

High School Diploma -

Family Church Academy
Prince Albert, SK
06.2002

Skills

  • Problem-solving abilities
  • Multitasking capabilities
  • Attention to detail
  • Customer service orientation

Languages

English
Full Professional

Timeline

Internal Service Advisor

Airdrie Dodge
11.2015 - Current

Shelf Stocker

Lake Country Co-op Food Store
01.2015 - 10.2015

File Maintenance Clerk

Coop Food Store
05.2014 - 12.2014

Inventory Specialist

Old Navy
05.2012 - 05.2014

High School Diploma -

Family Church Academy

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