Mandy-Lynn Bramley
Chatham,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Construction Worker/Helper
Penelope Construction Ltd
Chatham ON
05.2020 - Current
- Assisted with basic carpentry work such as new drywall and insulation installation and repairs, painting, various types of flooring installation and remediation work
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs
- Gathered and disposed of worksite debris to remove safety hazards
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
Guest Service Representative
Holiday Inn Express and Suites
Chatham ON
05.2019 - 08.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Took reservations over phone and through email, recording guest information in computer system and verifying details
- Collaborated with team members to handle guest requirements from check-in through check-out
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Factory Production Worker
Rockland Flooring
West Lorne, ON
01.2011 - 11.2013
- Carefully packaged finished products and prepared for shipment
- Unloaded and loaded items from conveyors, machines, and conveyances
- Operated Glue Line machines proficiently and in compliance to safety standards
Restaurant Owner
Bramley's Family Resturant
Dutton ON
02.2007 - 12.2010
- Fresh Cooked Home Made Meals serving Breakfast Lunch and Dinner as well as a Breakfast Buffet on weekend and various Daily Special's and Soups
- The Full Menu was created through myself with traditional family style meals
- Managed payroll, daily deposits and cost controls as well as the daily, weekly and monthly bookkeeping and taxes
- Set employee schedules, delegated work and monitored food quality and service performance
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Server
Swiss Chalet
London, ON
04.2003 - 12.2007
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
High School Diploma -
Bawating Collegiate And Vocational School
Sault Ste. Marie, ON06.1996
Skills
- Experienced customer service
- Excellent communication and interpersonal skills
- Punctual dependable and reliable
- Energetic strength and endurance excellent organizational and planning skills
- Effectively work as part of a team as well as independently
Certification
- Smart Serve Certified
- Emergency First Aide CPR/AED Level C
Timeline
Construction Worker/Helper
Penelope Construction Ltd
05.2020 - Current
Guest Service Representative
Holiday Inn Express and Suites
05.2019 - 08.2022
Factory Production Worker
Rockland Flooring
01.2011 - 11.2013
Restaurant Owner
Bramley's Family Resturant
02.2007 - 12.2010
Server
Swiss Chalet
04.2003 - 12.2007
High School Diploma -
Bawating Collegiate And Vocational School