Mandy Lewis
Palmdale
Summary
Customer Service Manager experienced in team leadership and issue resolution. Delivered high-quality service through effective compliance management and operational improvements. Focused on enhancing brand reputation and promoting positive customer experiences.
Overview
25
25
years of professional experience
Work History
Manager
A Place To Shoot
Santa Clarita
06.2014 - 11.2024
- Managed daily operations to enhance workflow and improve client satisfaction.
- Oversaw daily operations, ensuring adherence to efficiency and quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coordinated client events and training sessions, prioritizing safety and engagement.
- Developed schedules to align staffing with business needs and peak times.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Crew Member -Team Leader
Arbys Resturant
Palmdale
05.2000 - 11.2022
- Supervised crew members during peak hours to ensure efficient service.
- Trained new team members on food safety and customer service standards.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Implemented cost saving measures while maintaining high quality standards.
- Ensured compliance with health regulations and company policies throughout the restaurant.
- Maintained daily records of transactions, sales, and inventory levels.
- Performed daily inspections of kitchen area to verify cleanliness standards were met.
- Assisted in menu preparation and maintained cleanliness in food preparation areas.
- Managed cash flow by accurately counting money at beginning and end of shift.
- Enhanced self-sufficiency to effectively contribute to team goals. and guided and mentored less experienced team members.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Demonstrated best safety practices working at heights and lifting various objects.
- Lubricated, cleaned or repaired machinery or equipment.
Caregiver
I.H.SS
Lancaster
01.2013 - 01.2019
- Supported clients with daily living activities and personal care needs to promote independence and well-being.
- Monitored client health and reported changes to medical professionals.
- Developed trusting relationships to ensure client comfort and safety.
- Administered medications according to prescribed schedules and instructions.
- Maintained clean and safe living environments for clients at home.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Delivered emotional support to clients experiencing depression or anxiety, fostering a sense of comfort and security.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Provided transportation for clients to complete essential shopping tasks. for groceries, attend doctor appointments and run errands.
- Documented services provided, changes in client condition, and medications administered to ensure continuity of care.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Followed up with medical providers on behalf of clients regarding their appointments. on behalf of clients to follow up on appointments.
Assistant Manager
Arbys Resturant
Santa Clarita
09.2002 - 02.2003
- Oversaw daily operations to ensure smooth restaurant functioning.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained and mentored new staff to ensure understanding of company policies and procedures, enhancing team readiness.
- Developed staff schedules to align labor resources with peak demand, improving operational efficiency.
- Handled customer inquiries and resolved issues for a positive dining experience.
- Conducted regular inspections to maintain cleanliness and safety standards.
- Ensured compliance with safety regulations and company policies.
- Conducted recruitment processes to identify and select qualified candidates for various positions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
- Developed a system for tracking inventory and ordering supplies.
- Created reports on sales trends and inventory levels to inform management decisions and support financial planning.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Antelope Valley Adult School
Palmdale, CA06-2024
Skills
- Operations management
- Quality control
- Compliance adherence
- Staff recruitment
- Shift scheduling
- Customer service
- Client relationship management
- Safety procedures
- Task delegation
- Continuous improvement
- Team leadership
Timeline
Manager
A Place To Shoot
06.2014 - 11.2024
Caregiver
I.H.SS
01.2013 - 01.2019
Assistant Manager
Arbys Resturant
09.2002 - 02.2003
Crew Member -Team Leader
Arbys Resturant
05.2000 - 11.2022
High School Diploma -
Antelope Valley Adult School