Mandy Lam
San Jose
Summary
Hospitality professional skilled in customer relationship management and reservation oversight. Enhanced dining experiences through effective team coordination and POS system expertise. Maintained high service standards and fostered a welcoming environment to drive customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Hostess
Banana Leaf Restaurant
Milpitas
12.2018 - Current
- Cultivated strong customer relationships through personalized assistance and support.
- Managed waiting and reservation lists to ensure timely seating for all parties.
- Oversaw dining room staff activities to maintain high service standards.
- Assisted serving staff, food runners, and bussers to uphold a presentable dining environment.
- Created an organized filing system for physical documents to enhance accessibility.
- Ensured counter areas were clean and well-stocked, supporting efficient service for staff and customers.
- Utilized POS system for accurate and efficient transaction processing.
Bakery Worker
Paris Baguette
Sunnyvale
10.2023 - 12.2023
- Operated ovens and mixers to produce high-quality bread, pastries, and desserts.
- Coordinated with team members to accurately fulfill customer orders in a timely manner.
- Managed inventory by restocking supplies and ensuring product freshness.
Education
High School Diploma -
Independence High School
San Jose, CA05-2018
Skills
- Reservation management
- Dining room supervision
- Customer relationship management
- POS system usage
- Cash handling
- Inventory management
- Employee onboarding
- Team coordination
Languages
- English
- Chinese (Cantonese)
Affiliations
Interact Club
Timeline
Bakery Worker
Paris Baguette
10.2023 - 12.2023
Hostess
Banana Leaf Restaurant
12.2018 - Current
High School Diploma -
Independence High School