Mandy Lam
San Jose
Summary
Dynamic and results-driven professional with experience as a Hostess at Banana Leaf Restaurant. Expert in reservation management and POS system usage, ensuring seamless guest experiences. Proven ability to supervise dining room staff and enhance customer interactions, contributing to a welcoming atmosphere and operational efficiency. Committed to excellence in service delivery.
Overview
6
6
years of professional experience
Work History
Hostess
Banana Leaf Restaurant
Milpitas
12.2018 - Current
- Managed the waiting and reservation list, ensuring that all parties were seated in a timely manner.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Demonstrated strong interpersonal skills when interacting with customers.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Education
High School Diploma -
Independence High School
San Jose, CA05-2018
Skills
- Reservation management
- POS system usage
- Dining room supervision
- Guest interaction
- Cash handling
- Food runner support
- Onboarding new employees
Languages
English
Native/ Bilingual
Chinese (Cantonese)
Professional
Timeline
Hostess
Banana Leaf Restaurant
12.2018 - Current
High School Diploma -
Independence High School
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