Mandy Jolliffe
Lake Country
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and attention to detail. A quick learner, adept at multitasking and building lasting client relationships in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server Supervisor
Turtle Bay Pub
04.2022 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
Barber
Tommy Guns
08.2019 - 01.2023
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
Server
Original Joe's Restaurant & Bar
02.2017 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Science - 2 Years Upgrading
Okanagan College
Kelowna, BC01-2023
Associate of Arts - Hair Dressing
Aveda
Calgary, AB06-2018
High School Diploma -
Yale Secondary
Abbotsford, BC06-2009
Skills
- Strong work ethic
- Memory retention
- Exceptional customer service
- Verbal communication strength
- Quick learner
Timeline
Server Supervisor
Turtle Bay Pub
04.2022 - Current
Barber
Tommy Guns
08.2019 - 01.2023
Server
Original Joe's Restaurant & Bar
02.2017 - 02.2021
Associate of Science - 2 Years Upgrading
Okanagan College
Associate of Arts - Hair Dressing
Aveda
High School Diploma -
Yale Secondary
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