Mandy Hung
Toronto,ON
Summary
Experienced professional providing exceptional administrative support across diverse departments. Strong organizational skills and meticulous attention to detail. Excels in multitasking and prioritizing tasks effectively. Proven track record of delivering high-quality results. Dedicated to streamlining operations and optimizing efficiency within any team or organization.
Overview
10
10
years of professional experience
Work History
Senior Administrative Executive
Joyce Boutique Limited - The Lane Crawford Joyce Group
07.2018 - 04.2024
- Coordinate in-store activities and projects with internal and external parties.
- Communicate with internal departments, vendors for daily operation or product related issue.
- Assist in handing e-commerce's customer enquiry and order processing.
- Discuss on review of operation manuals and guideline.
- Drafted documents in company-directed formats and fonts, maintaining exceptional style consistency.
- Updated reports, managed accounts, and generated reports for company database.
- Organize and maintain sales orders, transactions and generate reports for data analysis in various systems.
- Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
- Coordinated training for new team members, overseeing onboarding details and designing framework for future acquisitions.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handle all administrative duties including daily cashiering, inventory control, changes in manpower, and manage store expenses and basic housekeeping.
Customer Services Officer, Venue Operations (Temporary)
West Kowloon Cultural District
07.2017 - 07.2019
- Greeted guests in with friendliness and professionalism.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Provided information about current and future events at facility.
- Assisted patrons with seating by giving directions and lighting paths.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Performed routine inspections of theater to identify safety hazards.
- Worked with other staff members for smooth theater operations.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Event Assistant (Event Sale & Management)
Azure Restaurant Slash Bar - Hotel LKF by Rhombus
04.2016 - 07.2017
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed event calendar and planning stages to effectively handle as many as 20-40 jobs per month.
- Developed, edited and proofread event materials and POPs.
- Coordinated pre- and post-event planning with team of 30 staff serving 200-400 customers.
- Organized facilities preparation, refreshments for gatherings with as many as 200-400 guests.
- Directed team to set up and keep banquet space clean and presentable for guests.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Interacted with event hosts and clients to maintain mutually beneficial relationships and met sales and service expectations.
- Oversaw event operations to keep running smoothly.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Improved future events by evaluating successes and failures of previous private and corporate gatherings.
Sales Executive
Morning Express & Logistics Limited
09.2015 - 02.2016
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Developed, maintained and utilized diverse client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Footwear Sales
Shu Talk Branding Company Limited
06.2014 - 06.2015
- Greeted and offered sales assistance to every customer upon entry into store.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Built and maintained productive working relationships with team members and set and maintained high standards of performance in footwear sales.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Stocked and restocked inventory on sales floor to boost sales and meet company demands.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Performed opening and closing procedures of mall-based store to secure products and employee safety.
Education
Bachelor of Arts - Publishing, Media And Cultural Studies
Middlesex University
United Kingdom06.2014
Associate of Arts - Advertising And Creative Media
HKU SPACE Community College
Hong Kong09.2012
Skills
- Operations Management
- Office Administration
- Fast Learner
- Multitasking Abilitie
- Problem-Solving
- Relationship Building
- Inventory Control
- POS Systems
Others
Microsoft Office (Word, Excel, and PowerPoint), QlikView, POS system – Fashion Pro
English and Chinese Typing
Languages
English
Professional Working
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native or Bilingual
Additional Information
Eligible holder of Open Work Permit
Available immediately
Timeline
Senior Administrative Executive
Joyce Boutique Limited - The Lane Crawford Joyce Group
07.2018 - 04.2024
Customer Services Officer, Venue Operations (Temporary)
West Kowloon Cultural District
07.2017 - 07.2019
Event Assistant (Event Sale & Management)
Azure Restaurant Slash Bar - Hotel LKF by Rhombus
04.2016 - 07.2017
Sales Executive
Morning Express & Logistics Limited
09.2015 - 02.2016
Footwear Sales
Shu Talk Branding Company Limited
06.2014 - 06.2015
Bachelor of Arts - Publishing, Media And Cultural Studies
Middlesex University
Associate of Arts - Advertising And Creative Media
HKU SPACE Community College
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