Mandy Hocaluk
Burlington,ON
Summary
Dynamic professional with extensive experience in retail management at Walmart, excelling in inventory control and customer satisfaction. Proven track record in team leadership and staff management, enhancing workplace safety and fostering a collaborative environment. Adept at training and mentoring, driving continuous improvement, and resolving conflicts effectively.
Overview
12
12
years of professional experience
Work History
Department Manager
Walmart
03.2022 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Janitor
Stokes Janitorial and Maintenance
01.2017 - 01.2020
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
Manager
Hamilton Reptile
01.2013 - 11.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Sir John A Mcdonald
Hamilton On 06-2006
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Retail management
- Scheduling
- Team building
- Workplace safety awareness
Timeline
Department Manager
Walmart
03.2022 - Current
Janitor
Stokes Janitorial and Maintenance
01.2017 - 01.2020
Manager
Hamilton Reptile
01.2013 - 11.2017
High School Diploma -
Sir John A Mcdonald
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