Mandy Herrera
Milpitas
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Recall Specialist
Market Source/Allegis Group
Alphareta, Georgia (Remote Position)
05.2023 - Current
- Explained the importance of the airbag recall to customers.
- Scheduled appointments with the mobile technician.
- Maintained accurate records of customer interactions and feedback.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Delivery Driver
Uber
San Jose, CA
11.2018 - 05.2023
- Navigated routes using GPS technology to optimize delivery times and reduce fuel consumption.
- Maintained high customer satisfaction ratings through effective communication and problem-solving skills.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Customer Service/Cashier
Stevens Creek Cadillac
San Jose, CA
02.2018 - 08.2018
- Balanced cash drawers daily, ensuring accuracy in financial reporting and accountability.
- Processed customer transactions accurately using point-of-sale systems.
- Provided excellent customer service with an upbeat attitude during busy times.
- Greeted customers and answered questions about products, services.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
Fitting Room Associate/Cashier
Target
San Jose, CA
02.2015 - 02.2018
- Assisted customers in fitting rooms, providing personalized service to enhance shopping experience.
- Maintained cleanliness and organization of fitting room area to ensure a welcoming environment.
- Ensured fitting room policies were followed to enhance customer experience.
- Collaborated with team members to streamline fitting room processes, improving overall efficiency.
- Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
- Welcomed each customer to fitting room with warm smile and kind words.
Education
High School Diploma -
Andrew P. Hill High School
San Jose, CASkills
- Customer service
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Recall Specialist
Market Source/Allegis Group
05.2023 - Current
Delivery Driver
Uber
11.2018 - 05.2023
Customer Service/Cashier
Stevens Creek Cadillac
02.2018 - 08.2018
Fitting Room Associate/Cashier
Target
02.2015 - 02.2018
High School Diploma -
Andrew P. Hill High School