Mandy Dickson
Goulais River
Summary
Dynamic operations manager with a proven track record at Bravo Zulu Welding, excelling in inventory management and strong communication. Achieved significant cost savings while enhancing customer satisfaction through effective service protocols. Committed to fostering professional growth and maintaining compliance with industry standards, ensuring a safe and productive work environment.
Overview
10
10
years of professional experience
Work History
Manager of Operations
Bravo Zulu Welding
05.2021 - 06.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Sole Proprietor
Mr. Sub
02.2014 - 01.2016
- Consulted with customers to assess needs and propose optimal solutions.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Negotiated contracts with vendors and suppliers, ensuring favorable terms for the business.
- Implemented organizational systems that streamlined workflow processes within the sole proprietorship.
Manager
Service Ontario
05.2016 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
Law & Security
Sault College of Applied Arts And Technology
Sault Ste. Marie, ONSkills
Inventory Management
Customer Service
Computer Proficiency
Strong Communication Skills
Languages
English
Native or Bilingual
Timeline
Manager of Operations
Bravo Zulu Welding
05.2021 - 06.2024
Manager
Service Ontario
05.2016 - 07.2019
Sole Proprietor
Mr. Sub
02.2014 - 01.2016
Law & Security
Sault College of Applied Arts And Technology
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