Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
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Mandy Davey

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience

Work History

Office Manager

La Capitale Financial Security
08.2016 - 12.2023
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Remotely run Manitoba and Alberta branch offices as well as local Saskatchewan office.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Train new Administration staff across the country, Assist head office with training in new systems, Created the company training manual for new staff
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Increased overall efficiency with the development and implementation of an effective filing system for documents and records management.
  • Numerous various tasks as required.

Co-Owner/Operator, Customer Service

Ice Cream Island
08.2013 - 07.2016
  • Customer service – answering telephones, greeting customers, front end, taking and filling orders, processing cash and credit card.
  • Inventory control and stocking food and cleaning supplies, Co-ordinate wholesale orders and delivery schedules with suppliers to maintain stock at optimum operating levels.
  • Assisted in the interview and hiring process of all employees.
  • Conducting end of day cash outs and budgets.
  • Built strong community ties through active participation in local events, which amplified the brand''s presence in the market and contributed to increased business referrals.
  • Oversaw daily business operations and financial decisions to drive profitability and growth.
  • Oversaw inventory management for optimal stock levels, minimizing waste, and reducing costs.
  • Spearheaded employee training programs to improve skills and boost morale.
  • Ensured compliance with all local, provincial, and federal regulations for safe business practices.
  • Maintained accurate financial records, enabling informed decision-making for future growth opportunities.
  • Negotiated contracts with suppliers to secure favorable terms, leading to reduced expenses on materials and services.
  • Trained new employees on proper protocols and customer service standards.

Senior Administrator

Aviation Metal Ltd.
01.2013 - 10.2015
  • Customer service and sales, Bookkeeping, maintenance records.
  • Managed schedules for multiple executives, ensuring timely arrivals to meetings and appointments.
  • Improved internal communication by creating a centralized document repository accessible to all team members.
  • Implemented an electronic filing system, reducing paper waste and making documents easily retrievable.
  • Provided exceptional customer service to internal and external clients alike, resolving issues promptly and professionally.
  • Ensured smooth daily operations by managing inventory levels of office supplies and equipment maintenance contracts.
  • Oversaw accounts payable/receivable processes, guaranteeing timely payments while maintaining accurate financial records.
  • Facilitated efficient meetings by preparing agendas beforehand; ensured action items were assigned/documented properly afterward.
  • Supported sales/marketing teams by creating presentation materials, organizing trade show booths, and managing collateral inventory.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.

Purchasing Agent

Maxfield Inc
06.2008 - 03.2013
  • Achieved cost savings by negotiating contracts and securing favorable pricing with suppliers.
  • Streamlined purchasing processes for increased efficiency and reduced operational costs.
  • Improved supplier relationships through regular communication and proactive problemsolving.
  • Reduced lead times by implementing strategic inventory management practices.
  • Collaborated with cross-functional teams to achieve project objectives within budget constraints.
  • Ensured timely delivery of materials through effective planning and coordination with suppliers.
  • Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
  • Maintained compliance with industry regulations and company policies throughout procurement activities.
  • Optimized inventory levels by implementing demand forecasting techniques to minimize stockouts or excess inventory situations.
  • Maintained complete documentation and records of all purchasing activities.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Performed monthly reconciliation of open purchasing orders.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Maintained documentation for all purchases.

Education

E.D. Feehan Catholic High School
Saskatoon, SK

Skills

  • Inventory Control
  • Operations Management
  • Data Entry
  • Compliance Monitoring
  • Supply Management
  • Documentation and Control
  • Organizational Skills
  • Excellent Multi-Tasking Ability
  • Clear Oral/Written Communication

Volunteer Experience

  • Volunteer with local charity; Ride to the Max
  • Volunteer with Delisle Chiefs Jr Hockey Team

References

Available on request

Timeline

Office Manager

La Capitale Financial Security
08.2016 - 12.2023

Co-Owner/Operator, Customer Service

Ice Cream Island
08.2013 - 07.2016

Senior Administrator

Aviation Metal Ltd.
01.2013 - 10.2015

Purchasing Agent

Maxfield Inc
06.2008 - 03.2013

E.D. Feehan Catholic High School

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Mandy Davey