Seasoned HR and Operations Leader with 15+ years of experience designing and executing human-centered strategies across manufacturing, technology, and nonprofit sectors. Proven ability to streamline processes, implement HRIS/ERP systems, and build inclusive work environments. Skilled at leading diverse teams and aligning people initiatives with organizational mission and growth goals.
Hi, I’m
MANDY CONLON
London,ON
Summary
Overview
28
years of professional experience
1
Certification
Work History
Konnexio Inc.
Operations & HR Manager
09.2023 - Current
Job overview
- Overhaul internal operations and introduced EOS framework to drive data-informed decision-making.
- Developed full suite of HR policies and procedures, aligning compensation and benefits with market data.
- Designed and facilitated bi-weekly meetings to reinforce transparency, collaboration, and continuous improvement.
- Launched workforce development programs that improved employee engagement metrics by 20%.
Fanshawe College
Continuing Education Professor
09.2017 - Current
Job overview
- Design and deliver professional development curriculum to adult learners.
- Establish accessible, inclusive classroom environments; maintain student records and performance data to meet accreditation standards.
Transonic Scisense Inc.
Managing Director & HR Manager
04.2008 - 06.2023
Job overview
- Directed all operations and HR for a 50-employee medical device company; implemented SAP B1 ERP and a cloud-based HRIS.
- Created end-to-end talent management processes including recruitment, onboarding, performance appraisals and a total rewards strategy, achieving 100% team retention for over 15+ years.
- Led all administration, grievance resolution and compliance needs with ESA, OHSA and WHMIS regulations.
- Secured and managed multi-year government grants, driving R&D and workforce training programs.
The Canadian Hearing Society
Accessibility & Training Manager
09.1997 - 04.2008
Job overview
- Developed ASL accessible training and workplace assessments for Deaf and Hard of Hearing clients across healthcare, education, and public sectors.
- Managed technical installations of assistive devices, and facilitated sensitivity training, boosting program adoption by 35%.
- Organized annual fundraising events, secured sponsorships, and served as media spokesperson to raise community awareness.
Education
Fanshawe College
Human Resources Management
University Overview
Mohawk College
Certificate from Educational Assistant
University Overview
McMaster University
Bachelor of Social Work
University Overview
Skills
- Strategic HR Planning & Policy Development
- Operations & Process Optimization
- Talent acquisition expertise
- Proficient in integrating HRIS and ERP solutions
- Training & Leadership Development
- Employee engagement strategies
- Total Rewards & Performance Management
- Accessibility & Diversity Initiatives
- Employee compensation analysis
Languages
English
Full Professional
Certification
- Human Resources Management
- Recruitment and Retention - LEDC
- IFIC Certified Financial Planner
- ASL Proficiency (Vista Program, Signing Naturally)
- Social Media Digital Bootcamp, Jelly Academy (2025)
Interests
- Gardening
- Camping
- Kayaking
- Environmental Conservation Projects
- Advocacy Campaigns
- Photography
Timeline
Operations & HR Manager
Konnexio Inc.
09.2023 - Current
Continuing Education Professor
Fanshawe College
09.2017 - Current
Managing Director & HR Manager
Transonic Scisense Inc.
04.2008 - 06.2023
Accessibility & Training Manager
The Canadian Hearing Society
09.1997 - 04.2008
Mohawk College
Certificate from Educational Assistant
McMaster University
Bachelor of Social Work
Fanshawe College
Human Resources Management
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