Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandy Brown

Langdon,AB

Summary

Dynamic sales professional with a proven track record at WestJet Airlines, excelling in consultative sales and client relationship management. Leveraged excellent communication and leadership skills to surpass sales targets and foster key partnerships. Expert in adapting strategies to meet evolving market demands, achieving significant customer satisfaction and repeat business.

Overview

10
10
years of professional experience

Work History

Group Sales Specialist

WestJet Airlines
10.2021 - Current
  • Built strong relationships with key industry partners fostering ongoing collaboration and driving sales growth.
  • Developed and managed group bookings and interline partnerships for WestJet, fostering strong relationships with partner airlines and ensuring seamless coordination of multi-carrier itineraries
  • Negotiated prices, terms of sales and service agreements.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Promote WestJet's specialty group booking and the benefits to promote revenue.
  • Optimize use of quoting tools and other programs to provide competitive pricing.
  • Providing coaching and guidance, to junior sales specialists, to help them meet their individual targets
  • Managed several travel agencies and school organizers group bookings that produced over 2 million in sales.

Rewards Specialist

WestJet Airlines
05.2021 - 10.2021
  • Improved top purchasing guests satisfaction through proactive problem-solving and efficient complaint resolution.
  • Maintained database systems to track and analyze operational data.
  • Provided coaching and assistance to Junior Rewards Specialists, leading to higher employee retention rates and better overall performance.
  • Promote WestJet products to Rewards members to promote sales.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Sales and Service Agent

WestJet Airlines
08.2017 - 05.2018
  • Utilized strong communication skills to effectively address customer requests, concerns and provide solutions that met their needs.
  • Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.

Rehabilitation Sales Representative

Home Medical Solutions
02.2015 - 08.2017
  • Worked closely with occupational therapists to address clients needs, any post-sale support issues or technical challenges.
  • Provided tailored solutions for each customer''s unique requirements by conducting thorough assessments of their equipment needs.
  • Maintained extensive knowledge of industry trends and competitor offerings, allowing for effective sales pitches and consultations.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Education

Criminology

Mount Royal University
Calgary, AB

Skills

  • Consultative sales
  • Strong negotiation skills
  • Client acquisition
  • Results driven
  • Sales presentations
  • Client relationship management
  • Excellent communication
  • Adaptability and flexibility
  • Account management
  • Proactive problem-solving
  • Team leadership

Timeline

Group Sales Specialist

WestJet Airlines
10.2021 - Current

Rewards Specialist

WestJet Airlines
05.2021 - 10.2021

Sales and Service Agent

WestJet Airlines
08.2017 - 05.2018

Rehabilitation Sales Representative

Home Medical Solutions
02.2015 - 08.2017

Criminology

Mount Royal University

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Mandy Brown