Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandy Boniface

Niagara Falls,ON

Summary

Dedicated customer service professional with over 20 years experience. Ready to excel in a fast-paced environment. Proven track record in ensuring exceptional service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

19
19
years of professional experience

Work History

Server/Bartender/Key Employee

Red Lobster Canada
09.2011 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage guest receipts and payments
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

.

Personal Support Worker/Community Support Worker/

March of Dimes Canada
05.2005 - 05.2015
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Collaborated with healthcare professionals to develop customized care plans for individual patients.
  • Trained and supported staff on clients care and arranged schedules between clients and staff.
  • Organized weekly and monthly client and volunteer outing and events.

Education

Personal Support Worker Program

NCDSB- Adult And Continuing Education
St. Catharines, ON
02-2010

High School Diploma -

A.N. Myer Secondary School
Niagara Falls, ON
06-1997

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash Handling
  • Respectful and Compassionate
  • Strong teamwork
  • Responsible and Dependable

Timeline

Server/Bartender/Key Employee

Red Lobster Canada
09.2011 - Current

Personal Support Worker/Community Support Worker/

March of Dimes Canada
05.2005 - 05.2015

Personal Support Worker Program

NCDSB- Adult And Continuing Education

High School Diploma -

A.N. Myer Secondary School
Mandy Boniface