Mandy Bhangu
Brampton,ON
Summary
Dynamic professional with a proven track record at Philips Avent, excelling in project management and operational efficiency. Expert in SAP and data analysis, I drive results through strategic planning and effective communication, achieving significant improvements in compliance and client satisfaction. Committed to delivering excellence and fostering collaboration across teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Payroll Coordinator (Part-Time)
Serenity Health Private Limited
05.2023 - Current
- Processed payroll for 10+ employees with 100% accuracy and adherence to tax and employment standards.
- Streamlined payroll processing, reducing time by 40% through automation and improved documentation workflows.
- Deployed QuickBooks for payroll and revenue tracking, enhancing operational efficiency by 30%.
- Supported recruitment and onboarding processes, improving new-hire integration by 25%.
Project Coordinator
Ipsos
10.2022 - Current
- Managed 50+ daily survey projects, ensuring accuracy and compliance while delivering timely results for 10,000+ respondents.
- Collaborated with cross-functional teams to streamline processes, enhancing operational efficiency by 20%.
- Reduced dropout rates by 25% through analytical problem-solving and workflow improvements.
- Developed 30+ reports with actionable insights and data visualizations for internal and external stakeholders.
- Utilized Excel, Power BI, SPSS, and JIRA for data analysis, documentation, and project tracking.
Marketing Executive
Cornitos
01.2019 - 01.2021
- Led multi-channel campaigns, improving market penetration by 20%.
- Managed 15+ key accounts, increasing revenue by 35% through strategic planning and client engagement.
- Utilized SAP analytics to enhance ROI tracking and increase reporting accuracy.
Project Manager
Philips Avent
01.2016 - 12.2019
- Led cross-functional teams of 10+ professionals to facilitate project execution and maintain documentation.
- Implemented SAP systems to enhance tracking accuracy and reduce operational inefficiencies by 20%.
- Oversaw retail operations across 50+ locations, enhancing visibility and compliance.
Client Services Representative
TRO
10.2013 - 01.2016
- Enhanced client retention by 20% by streamlining service processes.
- Resolved 50+ client cases monthly, ensuring full closure within SLA timelines.
- Maintained a 98% client satisfaction rate through effective communication and issue resolution.
Project Executive
V5 Global Services Pvt Ltd
08.2010 - 09.2013
- Led 10+ retail expansion projects, achieving compliance and operational readiness through precise documentation and oversight.
- Reduced operational risks by 15% via structured reporting and tracking, enhancing project safety and reliability.
- Coordinated project timelines and deliverables across multiple teams.
- Facilitated communication between stakeholders and team members for project updates.
- Managed scheduling and resource allocation for ongoing projects.
Education
Certificate in Business Analysis -
Rotman School of Management
Toronto, ONBachelor of Business Administration -
GGSIPU
Skills
- Payroll software
- HRIS systems
- Accounting software
- Data analysis
- Power BI data visualization
- Microsoft Office Suite
- Microsoft cloud services
- Jira project management
- Business analysis
Certification
- Python Certification
- Project Management Professional (PMP)
Legal Technical Skills
- Legal Research & Writing
- Case File Management
- Client Intake & Interviewing
- Document Drafting (Affidavits, Statements, Reports)
- Evidence Organization & Disclosure Preparation
- Ontario Small Claims Court Procedures
- HRTO & Administrative Law Fundamentals
- Compliance & Risk Mitigation
- Software: MS Office, Microsoft Cloud, JIRA, SAP, QuickBooks, Power BI
- Data Analysis & Report Development
Timeline
Payroll Coordinator (Part-Time)
Serenity Health Private Limited
05.2023 - Current
Project Coordinator
Ipsos
10.2022 - Current
Marketing Executive
Cornitos
01.2019 - 01.2021
Project Manager
Philips Avent
01.2016 - 12.2019
Client Services Representative
TRO
10.2013 - 01.2016
Project Executive
V5 Global Services Pvt Ltd
08.2010 - 09.2013
Certificate in Business Analysis -
Rotman School of Management
Bachelor of Business Administration -
GGSIPU