Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandy Auger

Athabasca,AB

Summary

Highly-qualified Housekeeping Supervisor offering Number years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Lead Housekeeping Supervisor

Al Nasir-nathoo
07.2017 - 03.2020
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Completed schedules, shift reports, and other business documentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Managed laundry sorting, washing, drying, and ironing.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.

Housekeeping Attendant

Al Nasir-nathoo
07.2017 - 03.2020
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Responded to requests from patrons for linens and toiletries.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Washed and put away kitchen dishes, utensils and glassware.

Cashier

Lakeside Variety Enterprises
06.2008 - 02.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.

Housekeeping Attendant

Hillcrest Motel
01.2008 - 06.2008
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Responded to requests from patrons for linens and toiletries.
  • Changed bed linens and collected soiled linens for cleaning.

Bartender/waitress

Winkys Inc.
07.2007 - 01.2008
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Camp Cook Attendant

Canada North Camp
12.2004 - 07.2006
  • Cooked meals according to administrative policies, health code regulations and food service standards.
  • Monitored food temperatures throughout preparation and serving process.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.

Education

Grade 10 -

Misstassiniy High School
Wabasca-Desmarais, AB

Early Child Hood Development

Skills

  • Handling Procedures
  • Dusting Furniture
  • Business Documentation
  • Inventory Restocking
  • Housekeeping Understanding
  • Guest Satisfaction
  • Employee Communications
  • Cleaning and Sanitation
  • Providing Feedback
  • General Cleaning

Timeline

Lead Housekeeping Supervisor

Al Nasir-nathoo
07.2017 - 03.2020

Housekeeping Attendant

Al Nasir-nathoo
07.2017 - 03.2020

Cashier

Lakeside Variety Enterprises
06.2008 - 02.2009

Housekeeping Attendant

Hillcrest Motel
01.2008 - 06.2008

Bartender/waitress

Winkys Inc.
07.2007 - 01.2008

Camp Cook Attendant

Canada North Camp
12.2004 - 07.2006

Grade 10 -

Misstassiniy High School

Early Child Hood Development

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Mandy Auger