Mandvi Alreja
Fremont
Summary
Detail-oriented professional with a strong background in operations management and customer service. Experienced in implementing effective strategies to enhance customer experience while ensuring seamless daily operations. Dedicated to using communication and problem-solving skills to drive team success.
Overview
2
2
years of professional experience
Work History
Teaching Assistant
Kumon Learning Center
09.2024 - Current
- Assisted instructors in delivering personalized tutoring sessions, enhancing student engagement and understanding.
- Coordinated daily lesson plans and materials, ensuring alignment with learning objectives.
- Monitored student progress, providing feedback to parents and tailoring support strategies.
- Implemented effective classroom management techniques, fostering a positive learning environment.
- Trained new teaching assistants on curriculum standards and operational procedures to ensure consistency.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2024 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new team members on company policies and service standards.
- Managed inventory levels, ensuring timely restocking of products and supplies.
- Resolved customer complaints effectively, enhancing overall service quality.
- Monitored staff performance, providing feedback for continuous improvement.
- Implemented operational strategies to streamline processes and reduce wait times.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured compliance with health and safety regulations in all operational activities.
Education
Master of Science - Electronics And Communications Engineering
New Jersey Institute of Technology
Newark, New Jersey, NJ05-2021
Skills
- Strong verbal and written communication
- Computer skills - Word/Excel/Outlook
- Collaborative teamwork
- Complex Problem-solving
- Time management and organization skills
- Operations management
- Customer service management
Timeline
Teaching Assistant
Kumon Learning Center
09.2024 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2024 - Current
Master of Science - Electronics And Communications Engineering
New Jersey Institute of Technology