Mandlenkosi Muhlwa
Toronto,ON
Summary
Detail-oriented General Laborer learns new things and past experience in construction. Diligent in performing cleaning, transporting materials and maintaining equipment. Consistent in on-time arrival and full-day work.
Overview
21
21
years of professional experience
Work History
General Labourer
IS2 Workforce Solutions
Toronto, ON
01.2021 - 10.2022
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Notified supervisors of defective equipment or material.
- Performed quality checks on products and materials to identify any defects.
Fire Watch Bottle Watch Attendant
HSE Intergreted
Edmonton, AB
01.2019 - 10.2020
- Patrolled plant areas and noted and investigated unsafe conditions and practices to eliminate fire hazards.
- Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
- Instructed employees in fire safety practices and performed tests on fire prevention equipment in explosive or flammable materials processing areas to check functionality.
- Educated public on fire safety, prevention and protection techniques.
- Educated public about fire safety and prevention.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
Tool Crib Attendant
IS2 Workforce Solutions
Edmonton, AB
11.2018 - 02.2019
- Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
- Kept inventory of hand tools and gauges calibrated for use.
- Monitored incoming and outgoing tools to track locations.
- Charged raw materials to specific jobs and documented lost or broken tools.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Tracked excess materials and coordinated returns of damaged or unused items to vendors.
- Unpacked, inspected and stored new tools according to crib plans.
- Received incoming shipments of tools and equipment from trucks.
- Conducted research to address shipping errors and packaging mistakes.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
General Farm Labourer
Contracted Work
Montreal, QC
01.2010 - 11.2018
- Used grease guns and oil cans to lubricate and adjust farm equipment.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Constructed and maintained farm buildings, fences and other structures to protect livestock.
- Cultivated fields, maintaining soil to provide crops with optimal growing environments.
- Cleared land and prepared soil for planting by tilling, grading and adding organic matter.
- Harvested crops at proper time for maximum yield and quality.
- Prepared land for planting crops to sow seeds for successful harvests.
- Examined livestock animals for signs of illness and injury.
General Labourer
Manpower Inc
Montreal, QC
01.2009 - 11.2010
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Provided maintenance for construction equipment.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
General Labouror
Yott Personell
Montreal, QC
10.2006 - 12.2008
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Read work orders to determine work assignments and equipment and materials needed.
- Performed quality checks on products and materials to identify any defects.
Technical Support Representative
Media Express 3rd Party Vendor Whirlpool*
Montreal, QC
11.2005 - 08.2006
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Customer Service Representative
Media Express Protocol Toys R Us 3rd Party Vendor*
Montreal, QC
04.2003 - 11.2005
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Data Entry Clerk
Media Express Protocol
Montreal
02.2003 - 04.2003
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Corrected data entry errors to prevent duplication or data degradation.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
Telephone Customer Service Representative
Webhelp Canada
Montreal, QC
11.2002 - 02.2003
- Educated customers on company systems, form completion, and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Approved and terminated customer contracts upon request.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Telephone Sales Representative
Datacom
Montreal, QC
06.2001 - 11.2002
- Maintained strong call control to keep customers focused on sales offerings.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Led customers through smooth sales processes.
- Escalated dissatisfied customers to management to maintain focus on achieving sales targets.
- Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
- Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
- Met quotas for cold, active and inactive calls, with over 400 calls completed on average days.
- Guided customers through plan selection by explaining benefits, costs and restrictions of each option.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Education
Associate of Applied Science - Occupational Health And Safety
University Of Fredericton
Fredericton, NB03.2026
No Degree - Leisure & Tourism Mangement
Speciss College
Bulawayo, Zimbabwe04.2001
High School Diploma -
Matopo High School
Matopo, Zimbabwe11.1998
Skills
- Equipment Management
- Construction Support
- Traffic Control
- Residential Construction
- Tool and Equipment Maintenance
- Problem-Solving
- General Tool Knowledge
- Hand and Power Tools
- Safety Procedures
- Regulations Compliance
Languages
English
Professional Working
Hobbies
1. Personal And Self Development
2. Personal Financial Education
3. Personal Health And Welless
4. Learning About Current Events
5. Reading (Bible Mostly)...
Timeline
General Labourer
IS2 Workforce Solutions
01.2021 - 10.2022
Fire Watch Bottle Watch Attendant
HSE Intergreted
01.2019 - 10.2020
Tool Crib Attendant
IS2 Workforce Solutions
11.2018 - 02.2019
General Farm Labourer
Contracted Work
01.2010 - 11.2018
General Labourer
Manpower Inc
01.2009 - 11.2010
General Labouror
Yott Personell
10.2006 - 12.2008
Technical Support Representative
Media Express 3rd Party Vendor Whirlpool*
11.2005 - 08.2006
Customer Service Representative
Media Express Protocol Toys R Us 3rd Party Vendor*
04.2003 - 11.2005
Data Entry Clerk
Media Express Protocol
02.2003 - 04.2003
Telephone Customer Service Representative
Webhelp Canada
11.2002 - 02.2003
Telephone Sales Representative
Datacom
06.2001 - 11.2002
Associate of Applied Science - Occupational Health And Safety
University Of Fredericton
No Degree - Leisure & Tourism Mangement
Speciss College
High School Diploma -
Matopo High School