MANDITA DUARAH
Toronto,ON
Summary
Highly motivated and seasoned Scrum Master with over 10 years of experience in leading and empowering software development teams to deliver exceptional results through agile methodologies. Passionate about fostering servant leadership, continuous improvement, and cross-functional collaboration to achieve business goals consistently. Proven track record of increasing team productivity, morale, and quality of deliverables. Skilled in facilitating Scrum ceremonies, workshops, and training programs, fostering a collaborative and problem-solving environment within teams and the broader Agile community.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Analyst
Rogers Communications
03.2018 - Current
- Partnered effectively with Finance and Operations to monitor sales reports, sales forecasts, sales trends, and pricing trends, which increased gross margins and resource and equipment utilization
- Used 'Voice of Customer' feedback to develop effective product roadmaps and schedules
- Interface between team and governance groups to communicate executive-level program and project information for planning, budgeting, metrics, and process improvement
- Built and maintained strong relationships with key customer stakeholders, leading to a 25% increase in customer satisfaction scores
- Successfully managed over 50 escalations, ensuring tailored corrective actions, and maintaining high compliance standards
- Coordinate all project inputs with several functional/technical AVPs, managers, project core teams to formulate appropriate project tools, processes, and methodologies
- Work with IT and brand managers to write use cases and participate in testing
- Review the use cases with IT teams and get stakeholder alignment and signoff
- Implemented a robust project monitoring system that improved KPI adherence by 40%
- Proactively managed risks and issues, reducing project delays by 25%
- Lead cross functional meetings including IT, Brand, Marketing, and Finance teams
- Accolades from CEO and other ELT members for delivering frictionless customer experience.
Business Analyst/Project Lead
Oracle
04.2015 - 11.2017
- Co-ordinate with stakeholders in a cross-functional team to define product goals, KPIs and roadmap as per the business objectives
- Deliver actionable insights through deep dive analysis to senior and executive management
- Communicate and coordinate extensively with internal (employees, finance, legal teams amongst others) and external stakeholders (Vendors, Clients, contractors)
- Coordinate workforce planning for all projects and delivers weekly and monthly reports to stakeholders
- Drove timely project closure, ensuring a 100% completion rate of sign-off tasks and contributing to a 20% improvement in process efficiency through lessons learned and feedback mechanisms
- Contributed to pre-sales efforts for 18+ projects, enhancing the business value proposition and ensuring the feasibility of commercial offers
- Supported the contracting process, improving partner integration by 20%
- Conduct and documented weekly project status review for senior management
- Develop and maintain project plans, RAID logs, risks and mitigation plan and other project documents
- Collect, maintain, and document contracts, SOPs, SOWs, and other related documentation.
Data Analyst
VMware
12.2012 - 04.2015
- Facilitate project review meetings, document scope, plan, and other artefacts
- Work with internal & external stakeholders to expedite requirements and resolution of project issues
- Assist the project manager in supervising the work of team members and tracking overall work progress
- Maintain relationships as liaison for the executive team to all other departments and staff levels
- Communicate project status reports to the stakeholders on regular basis
- Produce monthly/ quarterly/ annual quantitative reports and interpret analysis
- Championed project compliance, contributing to a 30% improvement in compliance capability across teams
- Applied quality management techniques, enhancing the quality of deliverables by 25%.
Senior Associate
Accenture
03.2010 - 11.2012
- Create and track purchase orders submissions and complete project close-out manuals
- Develop and maintain productive working relationships with project owners, business functions, IT developers, vendors, and other project stakeholders
- Compile & organize confidential information including SOPs, contracts, and SOW
- Maintain, document and present monthly/ quarterly data to the management
- Responsible for creating training plan and project documentation
- Prepare training materials and booking conference rooms.
Education
PMP Trained -
Bachelors in Commerce - undefined
C.V. Raman University
01.2013
Skills
- Leadership
- Project / Program Management
- Cross functional Collaboration
- Interpersonal Communication
- Risk Management
- Coaching
- Data Analytics
- Performance Management
- Tactical Planning & Execution
- Customer Success
- Strategy
- Business Intelligence
- Vendor Management
- Critical Thinking
- Gap Analysis
- JIRA
- Confluence
- Visio
- Tableau
- Power BI
- MS Office
- MS Project
- Salesforce
- Oracle Tools
- Sprint Planning
- Resource Allocation
- Workflow Analysis
- Stakeholder Management
- Requirements Gathering
- Software Development Lifecycle
- Agile Best Practices
- Risk Identification
- Presentation Skills
- Technical Understanding
- Project Team Coordination
- Documentation and Reporting
Visa
- Canadian Citizen
- Overseas Citizen of India (OCI)
- US B1/B2 Visa valid until 2025
Professional Highlights
- 10+ years of experience in leading customer facing initiatives and owning all stages of project life cycle from inception till closure. CSM certified. PMP trained
- Collaborative leader with keen ability to effectively translate complex initiatives into tangible action plans
- Recognized for strong ability to contribute to strategic plans and project reviews, and exceptional management, leadership, and organizational skills
- A proven leader with a strong executive presence, capable of blending big-picture viewpoints with tactical considerations to inspire, build trust, and achieve results
Personal Information
Title: Project Manager
Volunteer Experience
Volunteered at Rogers Blue Jays Foundation during Covid-19 relief efforts
Certification
- Certified Scrum Master
- CompTia +
Timeline
Senior Analyst
Rogers Communications
03.2018 - Current
Business Analyst/Project Lead
Oracle
04.2015 - 11.2017
Data Analyst
VMware
12.2012 - 04.2015
Senior Associate
Accenture
03.2010 - 11.2012
PMP Trained -
Bachelors in Commerce - undefined
C.V. Raman University