Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mandip Kaur

Kelowna,BC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Assistant Accountant

International Tractor Ltd, Sonalika
01.2017 - 02.2024
  • Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
  • Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Reviewed general ledger entries and assessed accuracy.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Analyzed and verified employee expense reports for accuracy.
  • Supervised accounting staff to provide feedback and evaluate progress.
  • Tracked funds, prepared deposits and reconciled accounts.

Customer Service Representative

Bank Of Punjab
03.2011 - 11.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Bachelor of Arts - General Arts

Punjab University
Chandigarh
03.2005

Skills

  • MS Office
  • Month-end reports
  • Invoice Processing
  • Data Entry
  • Journal Entries
  • Client Relations
  • Payment Processing
  • Invoicing and collections
  • Payroll Processing
  • Financial Tracking

Languages

English
Limited Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Assistant Accountant

International Tractor Ltd, Sonalika
01.2017 - 02.2024

Customer Service Representative

Bank Of Punjab
03.2011 - 11.2016

Bachelor of Arts - General Arts

Punjab University

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Mandip Kaur