Mandip Kaur
Kelowna,BC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Assistant Accountant
International Tractor Ltd, Sonalika
01.2017 - 02.2024
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Reviewed general ledger entries and assessed accuracy.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Analyzed and verified employee expense reports for accuracy.
- Supervised accounting staff to provide feedback and evaluate progress.
- Tracked funds, prepared deposits and reconciled accounts.
Customer Service Representative
Bank Of Punjab
03.2011 - 11.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Arts - General Arts
Punjab University
Chandigarh03.2005
Skills
- MS Office
- Month-end reports
- Invoice Processing
- Data Entry
- Journal Entries
- Client Relations
- Payment Processing
- Invoicing and collections
- Payroll Processing
- Financial Tracking
Languages
English
Limited Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Assistant Accountant
International Tractor Ltd, Sonalika
01.2017 - 02.2024
Customer Service Representative
Bank Of Punjab
03.2011 - 11.2016
Bachelor of Arts - General Arts
Punjab University
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