MANDI WILLIAMS
Los Angeles
Summary
Dedicated professional committed to enhancing client experiences in the fitness industry. Expertise in managing studio operations, maintaining cleanliness, and providing exceptional customer service, leading to improved client satisfaction and studio efficiency.
Overview
7
7
years of professional experience
Work History
Studio Assistant
Perspire Sauna Studio
Brentwood
08.2025 - Current
- Assisted in managing daily studio operations and client services.
- Maintained cleanliness and organization of sauna facilities and equipment.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Collaborated with team members to improve workflow and enhance client experience.
Front Desk
SoulCycle
02.2024 - Current
- Check-in riders for class, assigning riders to bikes, setting up new riders on their bikes, cleaning the cycle room between classes; washing and folding towels.
Host
Brightside Infrared Yoga and Saunas
02.2024 - 08.2024
- Greeting customers, check-in customers for yoga classes and sauna sessions with Mariana Tek, cleaning saunas between sessions, making cool towels, responding to emails and Zendesk tickets.
Front Desk
Chrome Cycle Studio
04.2023 - 11.2023
- Checking in riders for class with Mariana Tek, assigning riders to bikes, cleaning the cycle room between classes; washing and folding towels; opening and closing the studio, and sending follow-up emails to new riders.
Customer Service Representative
Chaz Dean Studio
09.2020 - 01.2022
- Answered customer calls, placed orders for products, responded to questions about a product, resolved customer issues, and answered social media questions.
Receptionist
Chaz Dean Studio
08.2019 - 03.2020
- Welcomed customers by greeting them in person and on the phone; scheduled appointments, answered and referred inquiries. Maintained a safe and clean reception area by complying with procedures, rules, and regulations.
Education
High School -
Central Dauphin High School
Harrisburg, PA01-2006
Skills
- Studio management
- Ensuring studio organization
- Studio organization
- Inventory management
- Product organization
- Inventory management
Awards And Acknowledgements
- Former Member of NAACP Youth Council in Greater Harrisburg, PA
- Camp Curtin YMCA Black Achievers
- FBLA member (Future Business Leaders of America)
Timeline
Studio Assistant
Perspire Sauna Studio
08.2025 - Current
Front Desk
SoulCycle
02.2024 - Current
Host
Brightside Infrared Yoga and Saunas
02.2024 - 08.2024
Front Desk
Chrome Cycle Studio
04.2023 - 11.2023
Customer Service Representative
Chaz Dean Studio
09.2020 - 01.2022
Receptionist
Chaz Dean Studio
08.2019 - 03.2020
High School -
Central Dauphin High School