Mandi Higenbottam
Maple Ridge
Summary
- To deliver exceptional organizational outcomes in progressive leadership positions, using my skills and expertise in complex mental health and substance use service provision, risk management, human and fiscal resource utilization, operational oversight, quality improvement, and recruitment and retention to develop and strengthen our teams and achieve our strategic goals.
- To demonstrate leadership excellence when advocating and caring for our patients and families.
- To demonstrate compassion for the lived experiences of those people I serve and to eliminate barriers for our patients, families, and partners as they navigate through BCMHSUS care pathways.
- To lead with kindness, flexibility, humility, and resourcefulness.
- To strengthen BCMHSUS by helping to create, develop, and mentor leaders who put our patient’s first, advance practice, exemplify our organizational values, and elevate and inspire our service.
- To continue to learn and be guided by the Coast Salish teachings gifted to PHSA by Knowledge Keeper Shane Pointe, Sulksun. I have committed to lead with a mind that is made up to be strong, and a leadership style that is good medicine. I strive to have an open heart and mind, to be grounded in truth, and to engage as a leader with the knowledge that we are one. I will always do my best and will pull my weight while providing clinical and organizational leadership. I am wholly committed to our North Star priority to eliminate Indigenous-specific racism and discrimination.
- To lead our organization in the provision of anti-racist, trauma-informed, evidenced based, risk informed, and patient-centered forensic psychiatric care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Services Manager [CSM]
Forensic Psychiatric Hospital [FPH]
02.2021 - Current
- Responsible for the effective and efficient management of a designated front-line clinical patient/client care program, managing and directing staff, scheduling and budjeting oversight, and providing leadership for clinical operations.
- Responsibilities include managing and directing staff, budget development and oversight, interpreting the intent of programs and applying operational decisions, communicating with leadership colleagues, and facilitating consensus, and implementation of operational plans.
- The CSM is responsible for providing leadership and direction for the management, utilization and risk management, and quality improvement for clinical operations in the designated service/program area.
- The CSM provides leadership and promotes the philosophy and goals of the organization by guiding the development and implementation of policies; applying and evaluating standards, policies, practices, and procedures to the assigned areas; empowering team thinking and innovation.
- The CSM creates and promotes a practice environment that is focused on evidence-based improvements to patient/client-centered care that supports opportunities for research, learning and teaching for students and staff.
- The CSM models joint decision-making and alignment in goals and objectives and ensures the provision of an inter-professional work environment and care through the maintenance of working relationships and liaison with medical, professional practice, administrative and other leadership positions.
- Works effectively in a dynamic and fast-paced environment.
- Skilled at working independently and collaborating in a team environment.
- Demonstrates strong organizational and time management skills while managing multiple projects and clinical demands.
- Conducts regular audits of clinical practice to ensure adherence to established policy and procedures and excellent service delivery to our patients.
- Serves as a liaison between senior leadership and clinical staff to relay important information about organizational and strategic priorities.
- Develops strong relationships with patients and families, internal and external partners, physicians, nurses, and allied professionals to foster a collaborative work environment focused on improving patient care.
Access and Discharge Coordinator
Forensic Psychiatric Hospital [FPH]
07.2020 - 02.2021
- Coordinated and implemented a centralized referral and access utilization system, developed policies and procedures, and served as a liaison between Court, Corrections, and community service providers.
Patient Care Coordinator
Forensic Psychiatric Hospital [FPH]
01.2018 - 01.2020
- Worked collaboratively within a trauma-informed model of care, coordinated patient/client care activities, and provided leadership and guidance to designated staff.
Forensic Psychiatric Nurse
Forensic Psychiatric Hospital [FPH]
01.2009 - 01.2017
- Direct care nurse on remand assessment units, coordinating hospital admissions, discharges, video court appearances, and patient transfers.
Education
Master of Psychiatric Nursing -
Brandon University
Brandon, MB01.2019
Bachelor of Science in Psychiatric Nursing -
Douglas College
Coquitlam, BC01.2010
Bachelor of Arts (Major: Psychology) -
Simon Fraser University
Burnaby, BC01.2002
Skills
Clinical Leadership
Patient Safety
Staff Development
Patient Care
Patient Engagement
Recruitment and retention
Patient Flow
Resource Management
Staff Guidance
Teamwork and Collaboration
Problem-Solving
Time Management
Certification
- Current registration with BCCNM
- San’yas Indigenous Cultural Safety Training
- Indigenous Cultural Safety, Cultural Humility, and Anti-Racism Competency Tool
- ISAR advanced education: Responding to Indigenous Specific Racism
- BCMHSUS Kwikwetlem First Nations Cultural Training
- Clear Leadership
- Leader’s – Fostering a Culture of Respect
- Current PVPC/ATR Training
- CISM team member
- 2018 Winner of PHSA+ Award in Individual Category
Pronouns
She/Her
Timeline
Clinical Services Manager [CSM]
Forensic Psychiatric Hospital [FPH]
02.2021 - Current
Access and Discharge Coordinator
Forensic Psychiatric Hospital [FPH]
07.2020 - 02.2021
Patient Care Coordinator
Forensic Psychiatric Hospital [FPH]
01.2018 - 01.2020
Forensic Psychiatric Nurse
Forensic Psychiatric Hospital [FPH]
01.2009 - 01.2017
- Current registration with BCCNM
- San’yas Indigenous Cultural Safety Training
- Indigenous Cultural Safety, Cultural Humility, and Anti-Racism Competency Tool
- ISAR advanced education: Responding to Indigenous Specific Racism
- BCMHSUS Kwikwetlem First Nations Cultural Training
- Clear Leadership
- Leader’s – Fostering a Culture of Respect
- Current PVPC/ATR Training
- CISM team member
- 2018 Winner of PHSA+ Award in Individual Category
Master of Psychiatric Nursing -
Brandon University
Bachelor of Science in Psychiatric Nursing -
Douglas College
Bachelor of Arts (Major: Psychology) -
Simon Fraser University
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