Mandhir Kaur
Surrey,BC
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
10.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Executive
ITC Maurya
07.2022 - 12.2022
- Enhanced employee performance by designing and implementing comprehensive learning programs.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
- Oversee employee attendance and performances.
- Build a quarterly and annual training program.
Flight Attendant
Interglobe Aviation
07.2010 - 05.2018
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Education
High School Diploma -
Frankfinn Institute of Air Hostess Training
India, Chandigarh05.2009
Skills
- Table Bussing
- POS Systems
- Opening and closing duties
- Cash Handling
- Up-selling
- Adaptive and creative
- Safe Food Handling Practices
- Exceptional customer service
- Ordering Procedures
- Teamwork and Collaboration
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Advanced food safety
Timeline
Barista
Starbucks
10.2023 - Current
Executive
ITC Maurya
07.2022 - 12.2022
Flight Attendant
Interglobe Aviation
07.2010 - 05.2018
High School Diploma -
Frankfinn Institute of Air Hostess Training
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